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Dana Ford Lincoln

Staten Island, NY

4.6
7,023 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,023 reviews

December 21, 2021

Dana Ford was very helpful, professional, and reliable in working on my truck at a reasonable time. More

by anthonyandron529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Dana Ford Lincoln responded

Thank you for your 5-stars, Anthony! See you next time at Dana Ford!

December 20, 2021

My repair was done quickly and the issue resolved. Service rep Harley was polite and professional as always. More

by Richofny4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Dec 20, 2021 -

Dana Ford Lincoln responded

Thank you for the wonderful review! We appreciate you trusting the Dana Ford team with your vehicle's repair and hope we can be of service to you again in the future!

December 20, 2021

As usual had a great experience at DANA Ford . Traded my Truck in and purchased a new car . The sales person was great, honest and we engaged in great conversation , he was knowledgeable about the whole pro More

by christopher.McGovern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Azeez
Dec 20, 2021 -

Dana Ford Lincoln responded

Thank you for sharing your experience, Christopher! We're so glad our team had the opportunity to assist you with your new vehicle and we'll be sure to share this fantastic feedback with everyone who was involved. Thanks for choosing Dana Ford and please don't hesitate to reach out if there's anything else we can do for you!

December 18, 2021

I have no complaints concerning service, I would just like a better car wash when done.. More

by Fac925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ciotola
Dec 20, 2021 -

Dana Ford Lincoln responded

Thanks for your review! We appreciate your rating, and look forward to seeing you next time at Dana Ford!

December 17, 2021

Excellent salesman and car presented to me perfectly Would recommend to anyone I am very pleased More

by Jesseglick1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sibbio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Dana Ford Lincoln responded

Thank you for your great review! It means a lot to hear we earned your recommendation and we hope to see you again next time here at Dana Ford!

December 17, 2021

The car itself seems to be great, unfortunately this dealership is a terrible representation of Ford. This might be one of the worst sales experiences I have ever had with a car. The dealership and More

by jamievoto
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Beyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Fonsi Rodriquez, John Locher
Dec 23, 2021 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

Dec 29, 2021 -

jamievoto responded

While I appreciate Mr. Hansen following up here, this is emblematic of my initial review. Mr. Hansen wrote this on 12/23. I called in twice on 12/23 and never received a response. I followed up a third time on 12/27 and was finally able to speak with him. I was told it didn't matter if the salesperson did not tell the truth about accessories or pricing. That i signed the deal while given incorrect information on the car. All of which is documented in the written notes, the window sticker, and the "accessories" list. I was told someone would follow up on the scratched car they delivered and on the missing financial paper work. No one followed up. Separately, I did receive a call from "Margie" to see how my experience was and this poor woman had no idea what I was dealing with. She was very kind, said she would take care of the financial documentation and talk to Doug about the scratch. Again, no response on fixing their scratch issue. At least the financial docs were emailed to me, unencrypted, in a blank email, weeks after I bought the car. If this review doesn't warn you, take a look at their Yelp reviews or Better Business Bureau feedback. Its terrible and had they not had the only car I wanted in the area I would have walked. They delivered an overpriced damaged car and could not care less about resolving it. I gave them 6 more days after this follow up to try and make this right. They do not care. I will be reaching out to Ford directly as well.

December 17, 2021

Your sales team was perfect Ralph Sibbio especially. Very helpful kind and knowledgeable kept his word. More

by RMellon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Sibbio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Dana Ford Lincoln responded

Thank you so much for these kind comments about our team! We appreciate you choosing Dana Ford and hope we have the opportunity to work with you again in the future. Take care!

December 17, 2021

Very happy with our experience Mary was our salesperson she listened to what we wanted she made our first time shopping experience with Dana Ford a great experience. Thanks Mary.. More

by apq5324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Graffeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Dana Ford Lincoln responded

Thank you for visiting our team here at Dana Ford! We're thrilled to hear that Mary made your experience with us a great one and we'll be sure to let her know how much you appreciate her awesome service. Take care and please don't hesitate to reach out if we can be of service again in the future!

December 17, 2021

Las personas todas amables y atentas. Mucha varieda en vehiculos. Y de la calidad lo mejor. 👍 More

by Atila1b@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynda Buttermark, Ryder Quispe, Fonsi Rodriquez
Dec 20, 2021 -

Dana Ford Lincoln responded

¡Gracias por tu reseña! -Dana Ford

December 16, 2021

I dealt with Dana in years past and always had good service with them. I know this was an older car and I was hoping the salesman would have known more about the car than he did. Eventually he was ab More

by callen829
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Cornet
Dec 17, 2021 -

Dana Ford Lincoln responded

Thank you for the review and feedback. We're glad our team was able to find you the information you needed and we hope we can be of service to you again in the future! - Dana Ford

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