Dana Ford Lincoln

Quick accomplished the recall rather nicely. Everyone was very professional and friendly. Visited a few cars while we were waiting. Have used this dealership for many years. very professional and friendly. Visited a few cars while we were waiting. Have used this dealership for many years. More

Chris Sellitti was an excellent sales person. He was very easy to work with & helpful. He answered all my questions and was very professional! Made my purchase eAsy! easy to work with & helpful. He answered all my questions and was very professional! Made my purchase eAsy! More

I’ve bought one vehicle there and very pleased with the sales and finance departments. Service is another story I will NOT buy my next car from Dana because of the service department. I’m going to see if sales and finance departments. Service is another story I will NOT buy my next car from Dana because of the service department. I’m going to see if the money I paid for the extended warranty can be refunded. A repair was to be made under the warranty but still waiting. After almost a month I inquire. Told the part was ordered. Another month goes by finally told the part was on back order and would be in the dealership “the end of next week”. That was right before Labor Day. So it’s 6 weeks and counting waiting for the “it’ll be in by the end of next week”. Like I said the service department has caused sales to lose a customer. Already looking elsewhere More

This is my second lease, but never needed service. Check engine light came on in my Ford Fusion .called for appointment in august and was given October date. Needless to say light went off and had to cancel engine light came on in my Ford Fusion .called for appointment in august and was given October date. Needless to say light went off and had to cancel. Cannot inspect without light. Light came back on .and appt. 3 weeks away. Brought car on September 29, no loaner and did not get back till 10/02. One day later light is back. Brought back 10/5. No one calls to tell you anything, I called NUMEROUS times, getting a run around for answers. No loaner available again! Finally got car back on 10/9, with 45 miles added to my mileage. Did they use my car for loaner???do they not have enough help or competent help? It was a terribly frustrating experience I hope to never repeat. Keith Curran is manager and should check into this. He can confer with Haz Radwan. More

I was taken care of in a timely manner all of my issues with the car were fixed . I THANK THE TEAM for the super job Thank you with the car were fixed . I THANK THE TEAM for the super job Thank you More

Hi it was my 3 rd year coming back to Dana Ford & this was another great experience Victor was my salesman he was patient,kind & very knowledgeable! was another great experience Victor was my salesman he was patient,kind & very knowledgeable! More

Overall this is a good dealership and there are several excellent team members. However, based on my last experience I cannot rate this dealership five stars. I have been a loyal customer for nearly 25 ye excellent team members. However, based on my last experience I cannot rate this dealership five stars. I have been a loyal customer for nearly 25 years and have had many good experiences. Unfortunately, during my last visit good customer service was lacking and I was directly told that my loyalty means nothing to them. This dealership can use a few more lessons in providing good customer service and keeping their customers happy. More

Brought my Mustang in again to have additional equipment installed. Keith the service manager was courteous and made sure the service was done timely and correctly. Mike the technician who worked on my car installed. Keith the service manager was courteous and made sure the service was done timely and correctly. Mike the technician who worked on my car once again showed me the quality and care I’m used to receiving. Hazem in the service department made sure I was taken care once I arrived and kept me updated until the car was ready for pickup. Very satisfied once again. More

excellent service, im happy to bring my car for servicing here at Dana ford, thanks so much guys for the good energy. Wish all car dealerships were like this here at Dana ford, thanks so much guys for the good energy. Wish all car dealerships were like this More

The customer service analyst was clear but very little follow up on status of the vehicle, was in shop for 13 weeks from the initial day towed into DANA. follow up on status of the vehicle, was in shop for 13 weeks from the initial day towed into DANA. More