Dana Ford Lincoln - Service Center

Smooth and quick My experience with the dealership was smooth, easy, and quick. The staff was helpful and efficient, making the entire process - from browsing to finalizing paperwork - stress-free. I was smooth, easy, and quick. The staff was helpful and efficient, making the entire process - from browsing to finalizing paperwork - stress-free. I was in and out in no time, with everything clearly explained and handled professionally. More

Always a pleasure Always a pleasure. Colin has been very helpful and polite. Just a great experience everytime Colin has been very helpful and polite. Just a great experience everytime More

I did this same survey in november, ive had my car in my position maybe 2 weeks since then, i got it back and went back twice. I was sold a vehicle based on lies. Ive attempted to reach out many times to ge position maybe 2 weeks since then, i got it back and went back twice. I was sold a vehicle based on lies. Ive attempted to reach out many times to get no responses. More

Service was quick. Representative was informative on pricing and check in time was quick and smooth. Representative was informative on pricing and check in time was quick and smooth. More

Very courteous and professional took care of all my concerns and my situation was taken care of promp concerns and my situation was taken care of promp More

Smooth buying and financing. Service good too Convenient location nice people and facilities Easy parking Service good too Convenient location nice people and facilities Easy parking More

Very accommodating, made it possible for me to purchase my car & I was just goi g to see if I qualified… they made it happen & I’m forever grateful my car & I was just goi g to see if I qualified… they made it happen & I’m forever grateful More

Service is always amazing there people are friendly, efficient and wonderful no Other people do service like you thank you efficient and wonderful no Other people do service like you thank you More

I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More

They claimed nothing wrong with my car. Engine was making strange whining sounds. Individual tasked with driving car back to me called to tell me there’s something wrong with the car. Told Engine was making strange whining sounds. Individual tasked with driving car back to me called to tell me there’s something wrong with the car. Told him I’m aware. Called the individual in charge of inspecting my car that there is definitely something wrong with transmission. Told me he didn’t look at transmission. How the xxxx do you try to return a car to a customer where something is wrong yet you deny an issue. It’s absolutely disgusting. I have children. What if my car broke down on the highway and a truck slammed into me????? The car isn’t even 2 years old yet. This is my 3rd consecutive and most likely final lease from Dana Ford. More