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Dana Ford Lincoln - Service Center

Staten Island, NY

About
Employees
Reviews
4.3
2,468 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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Call Service Center (718) 983-8700

266 West Service Rd.

Staten Island, NY

10314

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2,468 Reviews of Dana Ford Lincoln - Service Center

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November 02, 2024

This dealership was good when I purchased the car and reliable when I needed warranty and regular service More

by ZEBJ6668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Dana Ford Lincoln responded

We're delighted to hear that your experience with Dana Ford has been positive both during and after your purchase. Thank you for trusting us with your vehicle needs!

November 01, 2024

Very professional and accommodating. The service manager was knowledgeable and supportive. We were extremely satisfied With the service. More

by bwallstreet
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John the service manager was excellent
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Nov 04, 2024 -

Dana Ford Lincoln responded

Thank you for sharing your experience! We're delighted to hear that our team at Dana Ford provided professional and accommodating service. We appreciate your support and look forward to serving you again in the future!

November 01, 2024

Everything went great, everyone was very knowledgeable, helpful and courteous. Appointment was on time and went perfectly. More

by PRU72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Dana Ford Lincoln responded

We're delighted to hear that your experience at Dana Ford was smooth and timely! Our team takes pride in providing knowledgeable and courteous service. Thank you for sharing your positive feedback!

October 31, 2024

My Alexa does not work properly taken Twice still does not properly that’s twice too service SO THATS A PROBLEM I DONT BLAME SERVICE I BLAME FORD More

by tonylies1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names WHO EVER I SPEAK WITH ARE GOOD
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Nov 04, 2024 -

Dana Ford Lincoln responded

Tony, thank you for the review. We apologize for your frustration and encourage you to reach out to our team directly if we can be of further assistance in resolving these concerns. - Dana Ford

October 29, 2024

Never again. They never get it right. Too much headaches with them. Not so many happy customers. More

by Rabich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Beyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sibbio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Dana Ford Lincoln responded

Hello - I'm disappointed to see that we've left you with this impression and would like the opportunity to get a better understanding of your concerns. At your earliest convenience, would you please contact me directly? Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 29, 2024

All employees are Friendly courtesy knowledgeable and keep you informed o n the progress on repairs More

by jcarr256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford provided you with friendly and informative service. Thank you for sharing your experience!

October 27, 2024

My experience has always been positive with the routine services department the concierge service is outstanding I definitely recommend Dana Lincoln More

by JUANV10303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Dana Ford Lincoln responded

Hi Juan, thank you for recommending Dana Ford! We're delighted to hear that our routine services and concierge team have consistently provided a positive experience. We look forward to serving you again in the future! Safe travels!

October 27, 2024

My last visit with the service dept, was very professional. Eddie took my car, gave me a loaner, help carry my stuff from one car to next and installed my Ezpass. And did the same on the return. More

by msruff2uu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Graffeo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Peters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
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Oct 28, 2024 -

Dana Ford Lincoln responded

It's great to hear that Eddie and the Dana Ford service team provided such professional assistance during your visit. We're glad you had a smooth experience with the loaner car and Ezpass installation. Thank you for sharing!

October 27, 2024

Within 24hrs of purchase car seems to be a lemon Which no one can repair in a reasonable time frame More

by trinibaw
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Peters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Swift
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Oct 28, 2024 -

Dana Ford Lincoln responded

It's concerning to hear about the issues with your car so soon after purchase. We strive for quality and timely service, and I apologize if we fell short in this instance. Please reach out to us directly so we can address these concerns promptly. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 27, 2024

Excellent service John Daly was so helpful thru the whole process of leading a new truck and also turning in a truck everything was done professionally More

by bowwowd718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Dana Ford Lincoln responded

We're delighted to hear that John provided excellent service during your leasing process at Dana Ford. Thank you for sharing your experience, and we hope you're enjoying the new truck!

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