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Dana Ford Lincoln - Service Center

Staten Island, NY

4.3
2,468 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.

266 West Service Rd.

Staten Island, NY

10314

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2,468 Reviews of Dana Ford Lincoln - Service Center

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September 25, 2023

Already gave info. Never heard back. Goi g to new dealer to fix what they did More

by FNFMIELE
Recommend Dealer
No
Employees Worked With
Unknown
Sep 26, 2023 -

Dana Ford Lincoln responded

We're sorry to hear about that and appreciate your feedback. We will do our best to locate your information and encourage you to reach out if you have a moment. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 25, 2023

Terrible company. Paid for oil change. Fluid top off and tire rotation. When I got home they had not filled the wiper fluid. Called them and told them to drop off a bo More

by chmahanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember it was 18 months ago
Sep 26, 2023 -

Dana Ford Lincoln responded

We're sorry to hear about your experience. We strive for complete customer satisfaction and it seems we fell short in this instance. I understand how frustrating this must be and would like the opportunity to make things right. Please reach out so we can discuss a suitable resolution together - Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 25, 2023

Salesman Nick was great , finance guy was not honest about registration cost. I left 200 deposits for registration which he said should more than cover it. Meanwhile they hit me with another couple hu More

by alanham85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick sales, Nicholas Squeo
Sep 26, 2023 -

Dana Ford Lincoln responded

Alan, I'm sorry to learn about your experience with the registration cost and dealer fees. Transparency is important to us, so this feedback is concerning. We'd like a chance to discuss this further and see how we can rectify the situation for you. Please reach out at your earliest convenience - Thank you, - Doug Hansen - GSM - 718-983-8700 ext 262

September 25, 2023

Excellent service and true to their word. Everything they said they would do they did. Best price More

by kevwood07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa McMahon
Sep 26, 2023 -

Dana Ford Lincoln responded

Thank you for sharing your excellent service experience with our team at Dana Ford! We'll see you next time! Have a great ride!

September 23, 2023

Service Managers are courteous and accommodating. I have hinknloaber cars should be available for people that may need to leave their cars More

by aturchi61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Sep 26, 2023 -

Dana Ford Lincoln responded

Thanks for your feedback! We're glad to know our service managers at Dana Ford were able to assist you. Your suggestion about loaner cars is noted and appreciated - we always aim to improve the customer experience.

September 22, 2023

worst service They forget fill wind shield fluid . They did not rotate tires .i never go back More

by aabb100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Iwulski
Sep 25, 2023 -

Dana Ford Lincoln responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 21, 2023

I needed 2 recalls resolved. Joe was wonderful and quickly had my car serviced. I suggest Ford give him a raise. :) More

by lindawithanl
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Dana Ford Lincoln responded

Hey Linda, thank you for the positive review! We're glad to know Joe was able to assist you with your recalls at Dana Ford. We appreciate the suggestion and see you again! Have a great ride!

September 21, 2023

Best service ever vehicle was done in a timely fashion everyone was polite and knowledgeable can’t wait for my next service at the best dealerships ever More

by jroman463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Lomando
Sep 21, 2023 -

Dana Ford Lincoln responded

Thank you for the 5-star rating! We're glad to know you had a great experience with our team at Dana Ford. We look forward to seeing you again during your next visit! Have a great ride!

September 18, 2023

This dealership is top notch! The entire staff is always helpful even AFTER the sale. They also provide a very nice waiting room to relax or work in while your vehicle is being More

by kerri3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Iwulski, John Lomando
Sep 21, 2023 -

Dana Ford Lincoln responded

Thank you for the 5-star rating! We're delighted to know you've had a great experience with our team at Dana Ford. We appreciate your kind words and see you again! Safe travels!

September 17, 2023

They did everything they could to satisfy me and my needs..very happy with my new vehicle More

by TINKNTAZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Cornet
Sep 21, 2023 -

Dana Ford Lincoln responded

Thank you for the 5-star rating! We're delighted to hear that we have met your needs and made you happy with your new vehicle during your visit. We'll see you next time! Enjoy your new ride!- The Dana Ford Team

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