DeCozen Chrysler Jeep Dodge Ram

Leasing a vehicle with DeCozen was a simple, stress-free experience. I have already recommended them to friends for their future car purchase of lease. experience. I have already recommended them to friends for their future car purchase of lease. More

My experience with DeCozen was excellent. My sales person Roberto Milton was helpful and guided me with ease. He is an asset to the sales team. Roberto Milton was helpful and guided me with ease. He is an asset to the sales team. More

The sale was okay, honestly I was not impressed with John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. Th John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. The saving grace was the direct involvement of Jerry in Finance. He was a pleasure to work with. But why the 1 star? Because my brand new Chrysler Pacifica Hybrid - Pinnacle, the top of the line, broke 6 days after we got it home, after we had driven less than 80 miles on it. No only did it break, but it was the hybrid battery that needed to be replaced. Also, Chrysler have no clue when they will receive a replacement battery. It was supposed to be here on Friday, but was a not show, and Chrysler updated the ETA to 3/15, 10 days later. The part alone cost more than a brand new engine. The total cost to replace it will come to approximately 1/3 the cost of the entire vehicle. Meanwhile DeCozen has done NOTHING for me. My Pacifica has been sitting in a local dealers service shop since 2/20. I have never heard from the head of sales or the head of the dealership. I tried reaching out to Mike C. and asked him to please call me., Never heard a word. I cannot believe that they didn't offer to take the vehicle back immediately and replace it with a new one, since they sold me a defective one. Neither dealer has ever seen the battery go bad, and more importantly, have never had to replace one. Bottom line, DeCozen did not stand behind their sale, or make any effort to make this right. So far all they've done is encourage me to open a case with Chrysler. So I am very disappointed and angry. 15 days in the shop after driving less than 80 miles on it, and no end in sight. More

Roberto was amazing. He listen to my needs, was very personable and approachable. I really valued his insight and partnership in making it an easy and effortless experience. This is my second time worki personable and approachable. I really valued his insight and partnership in making it an easy and effortless experience. This is my second time working with DeCozen and and by far Roberto was the best car salesman I have had here or at any dealer frankly. More

I had a pleasant experience buying my vehicle from Decozen. When it comes to service, “Bill” was simply awful. Very rude and condescending, I called another dealership and was able to have my concerns Decozen. When it comes to service, “Bill” was simply awful. Very rude and condescending, I called another dealership and was able to have my concerns heard and my vehicle scheduled for service in a timely manner. Instead of lecturing, the other dealership understood the issues and the receptionist was very kind. More

I went in for an oil change. My truck was handled with care and professionally. The service was quick and made it very easy for me to pick up and drop off. care and professionally. The service was quick and made it very easy for me to pick up and drop off. More

Horrible customer service. Make deals and try to back out of agreements. Car was not prepared for pick up. Oil was maxed out, finance paperwork I never received and they washed their hands of it. I would not of agreements. Car was not prepared for pick up. Oil was maxed out, finance paperwork I never received and they washed their hands of it. I would not recommend buying from this company. More

They honest. Get rite to the point of the problem. Service department very Friendly. VreT work keep it up ... custome very satisfying cant complain thanks Service department very Friendly. VreT work keep it up ... custome very satisfying cant complain thanks More

Your dealership is great however I am still upset that my "Lifetime Warranty when I bought it in 2009 from Borough Jeep is no longer active ????? "Lifetime Warranty when I bought it in 2009 from Borough Jeep is no longer active ????? More

This is our second vehicle from DeCozen. We have had a great experience each time. Staff is extremely knowledgeable and helpful. We appreciate their patience and not pushing us into a vehicle. great experience each time. Staff is extremely knowledgeable and helpful. We appreciate their patience and not pushing us into a vehicle. More