DeCozen Chrysler Jeep Dodge Ram

i was not given the fcm $500 rebate for my u s army service and there is still a question as to the mvc documents fee, my was a plate transfer but i was charged as if new plates were issued, but other service and there is still a question as to the mvc documents fee, my was a plate transfer but i was charged as if new plates were issued, but other then those all is well More

Our salesperson Chris was very friendly and very helpful. We really enjoyed working with him We really enjoyed working with him More

Stay away from these crooks! ! General manager is rude, condescending & arrogant. They mark up the msrp on your loan papers & claim thats the way they let you know of the price al ! General manager is rude, condescending & arrogant. They mark up the msrp on your loan papers & claim thats the way they let you know of the price although its not what was agreed upon, then tell you that you should have read the numbers before signing. What a joke these people are. Everyone has to make money off a deal but these people are crooks there is a difference between a sale & a crook. Trust all the negative reviews, i wish i had. More

I just finished leasing my 2nd car from Joe Manze at DeCozen and he and the team there always make me feel welcomed and never rushed. They’re very attentive to all of your needs and always provide answe DeCozen and he and the team there always make me feel welcomed and never rushed. They’re very attentive to all of your needs and always provide answers needed for the process of buying a new car. I’ll be going back in 3 years for my next one. More

Our Salesman Joe Manze was absolutely great. He was honest and his knowledge of not only the cars he was selling but also the competition was very helpful. He was honest and his knowledge of not only the cars he was selling but also the competition was very helpful. More

Very efficient fast and friendly. Some of the vehicle attributes were misconstrued and didn’t get the trade in value I expected but overall a positive experience Some of the vehicle attributes were misconstrued and didn’t get the trade in value I expected but overall a positive experience More

Experience was awesome! !! Everything went smoothly and painless. We love our new vehicle!! Would buy again. !! Everything went smoothly and painless. We love our new vehicle!! Would buy again. More

THIS IS EASILY THE WORST CAR BUYING EXPERIENCE THAT I HAVE EVER ENCOUNTERED. I’VE PURCHASED 3 JEEPS IN THE PAST AND HAVE NEVER HAD ANYTHING REMOTELY CLOSE TO THIS HAPPENING. JOE M. THE SALESPERSON WAS EX HAVE EVER ENCOUNTERED. I’VE PURCHASED 3 JEEPS IN THE PAST AND HAVE NEVER HAD ANYTHING REMOTELY CLOSE TO THIS HAPPENING. JOE M. THE SALESPERSON WAS EXTREMELY RUDE AND BERY PASSIVE AGGRESSIVE. HE EVEN WENT SO FAR TO SAY THAT ME ATTEMPTING TO SPENT $65,000 IN HIS ESTABLISHMENT AS A “COMPLETE WASTE OF HIS xxxxING TIME.” BUT TO MAKE MATTERS WORSE WHEN I ATTEMPTED TO COMPLAIN TO MIKE C. WHO IS SUPPOSED TO BE THE CEO HE WAS VERY NONCHALANT AND ALMSOT SEEMED AS THOUGH HE AGREED THAT WE WERE WASTING THEIR TIME. NEEDLESS TO SAY WE LEFT AND ENDED UP GOING ELSEWHERE TO MAKE OUR PURCHASE. More

good no good no good no good no good no good no good no good good More

First thing to say is stay away from this dealership. I purchased a 2016 ram 1500 from them with a list of issues. The truck was unable to be test driven because it was hurried in the middle of the show I purchased a 2016 ram 1500 from them with a list of issues. The truck was unable to be test driven because it was hurried in the middle of the show room with 10 other cars blocking it from getting out. One of the employees carmine assured me that this truck was thoroughly inspected before the sale. I could tell you that this is not true with the list of issues this truck has. As soon as I left the showroom with the vehicle, when coming to a slow stop the transmission jerks from second gear to first gear. Second issue is when letting go of the gas pedal the truck pulls to the right hard. The third issue is they sold me a truck with an open safety recall for the airbag, putting myself and my family’s life in jeopardy. I scheduled the truck to go back for service to fix these issues and I received a call the next day saying these items were fixed. Tony from service department stated that they did an alignment and a Transmission control module update and assured me that the problems were fixed. After driving over an hour to pick my truck up, the vehicle had the same exact issues. The vehicle still jerks when coming to a stop and the alignment was not touched at all. I left the dealership a message because they were closed and no one from service, sales, or management called me back. The following day I spoke to a girl that transferred me to service and they stated that the service manager would call me back. I tried calling and texting the sales guy John multiple times and he didn’t call me back. I left another message asking what they are going to do to help me out and days later I still have not received any call or voicemail. This dealership is absolutely terrible, after spending the amount of money I did, you would think they would want to make the costumer happy. Instead I’m driving a vehicle with an open airbag recall that was supposed to be complete before sale, a vehicle that pulls hard to the right when letting go of the gas, and a vehicle that has a obvious transmission issue. 0/0 for this whole dealer and management team. More