DeNooyer Chevrolet - Service Center

I am a loyal customer, but this service experience was well below par! It was not the actual workmanship, which was fine, it was the lack of communication between the dealership and the customer. My vehic well below par! It was not the actual workmanship, which was fine, it was the lack of communication between the dealership and the customer. My vehicle was in for a warranty issue that a part had to be ordered; I was told it would take 3 to 5 days. 10 days later I started calling the dealership, three separate times I was promised a call back from either the service writer or the service manager. After the fourth call the person that answered finally found that the part was in and had been in. It then took another 2 weeks before an available appointment. So, for a month I could not open my driver’s door from the inside. You need to do better! More

My truck went in at 8am for NYS inspection, oil change, and a software update. I figured it would be done by noon. I called at 1pm, 2:30, & 3:30. Got sent to VM every time and nobody called me back. I and a software update. I figured it would be done by noon. I called at 1pm, 2:30, & 3:30. Got sent to VM every time and nobody called me back. I called again at 4:30 and the cashier told me my truck was done. I will definitely have to think about using you in the future vs going to a different dealer More

akiem was very helpful and courteous. The truck was completed on time. great staff and dealership The truck was completed on time. great staff and dealership More

No longer satisfied. Too expensive. Was forced to use reputable local mechanic who I will use in the future. Too expensive. Was forced to use reputable local mechanic who I will use in the future. More

Service department closes at 6:00. arrived 5:45 for a drop off for an early appointment time the next morning to have some recalls performed. drove into the building and no one was a arrived 5:45 for a drop off for an early appointment time the next morning to have some recalls performed. drove into the building and no one was around. Found someone and was told to fill out a night drop-off form and leave the form and keys on the dash. this didn't smell right to me - however, everything worked out just fine. So far, no negative implications of having the recalls performed - 2 of which were computer updates. More

Bob from the service center was very helpful and very polite. Even when he had to call me several times because I was traveling he was very nice. polite. Even when he had to call me several times because I was traveling he was very nice. More

Service department is always excellent, fast, thorough, and professional. I have always had positive experiences. and professional. I have always had positive experiences. More

Dwane always takes care of me. Keeps me apprised of what’s going on and gets my vehicle back to me as soon as possible. Always professional. Keeps me apprised of what’s going on and gets my vehicle back to me as soon as possible. Always professional. More

xxxx poor service department bad service bad service bad service bad service Ford here i come service bad service Ford here i come More

Our experience was good until we found out that only one key fob was available. It took several xxu’s for resolution. Staff was courteous and great to work with. key fob was available. It took several xxu’s for resolution. Staff was courteous and great to work with. More