
DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Justin explained the work needed to be done, completed the job and got it back as quickly as possible. the job and got it back as quickly as possible. More
Truck service has become totally ridiculous. You make a first appointment for 7am. and they don't even start looking at it until 45 min. later. Most of the service advisors are rude and don't You make a first appointment for 7am. and they don't even start looking at it until 45 min. later. Most of the service advisors are rude and don't care. No value for customers time. I get sometimes things take a bit of time to get going but 45min? Not the only time this has happened. I've been going there since 2017 and it has been the same problem since. Literally every time. It has been getting worse as the years have gone by. There is one Mechanic that seems to care but that's it. I don't know why nothings changed. I hate giving one star but my time matters and I'm sick of it. Even the supervisors don't really help. They are very condescending at times. Sorry about this and sorry about that. It doesn't cut it. The sales department is fine but service is the most important thing when buying a vehicle. Fix the problem, fire everyone if you have to but do something about it!! More
I have leased several vehicles with DePaula Ford. My most recent lease was expiring and I was contacted by sales associate John Fulgan who went above and beyond to help me get a new vehicle at a pric My most recent lease was expiring and I was contacted by sales associate John Fulgan who went above and beyond to help me get a new vehicle at a price I could afford. He is professional and easy to work with. Ask for him by name, you will be glad you did. More
Excellent service, friendly and helpful team! Found us exactly what we wanted in our 2025 Explorer. Found us exactly what we wanted in our 2025 Explorer. More
Great place to do business with, cannot wait for the new service center. Luis Correa is truly a great asset for your business...Merry Christmas and Happy New Year !!! service center. Luis Correa is truly a great asset for your business...Merry Christmas and Happy New Year !!! More
Luis was great with me! He did go up above and beyond and out of his way to help me! Truly appreciate it He did go up above and beyond and out of his way to help me! Truly appreciate it More
30+ percent higher in service and parts than other Ford dealers. They just was supposing able to get my car back sooner, which did happen, but still later then told. dealers. They just was supposing able to get my car back sooner, which did happen, but still later then told. More
Lenny was great with helping me throughout this whole experience. I have never worked with DePaula before and I honestly don’t think I will be back. Simple recalls on my car turned into a 4 day process j experience. I have never worked with DePaula before and I honestly don’t think I will be back. Simple recalls on my car turned into a 4 day process just because the guy working on my car didn’t put it back together correctly causing me major issues. I appreciate Lenny’s help but I was not impressed with any other aspect of DePaula. More
I had a wonderful experience as always with Chance being my service consultant! Everything was done in a timely manner. I was very happy with the service that was provided.! Thanks you guys at Depaula For my service consultant! Everything was done in a timely manner. I was very happy with the service that was provided.! Thanks you guys at Depaula Ford have a great holiday and a happy New Year. More