Dean Team Subaru Volkswagen

Jason is truly an amazing salesman My wife and I purchased a pre-owned Legacy from Jason almost two years ago and this past week we received a follow up call from him asking us how we w My wife and I purchased a pre-owned Legacy from Jason almost two years ago and this past week we received a follow up call from him asking us how we were doing and how the Legacy was treating us. When we first came to Jason we had found the same legacy elsewhere for a little cheaper and we told him that. Jason told us that what we wouldn't get if we went elsewhere was excellent customer service, transparency and honesty. He told us that the owner stands behind all of his pre-owned cars and that if it wasn't right that they would make it right. After talking to Jason for a while and him answering all of our questions I had one final question and he didn't know the answer. Instead of making up an answer he told me that he didn't know the answer and he would go find out for me. Right there I knew we had an honest salesman, so we spent a little more money and purchased from him. Jason followed up with us during the sale, after the sale and we still receive a follow up phone call from him at least once a year and emails on our birthdays. You don't see little things like this anymore in a salesman and its the little things that keeps a customers business. I owned my own company for over 40 years and if I still did I would hire Jason to come work for me. Besides his honesty, integrity and patience he has a very clean cut professional look. I never took the time to write him a review but this last phone call we received just blew me away that after 2 years he still follows up with me. He is truly an amazing Salesman and an asset to any company. More

Excellent customer service I was purchasing a used car and Wes was extremely knowledgeable and helpful. My first purchase, unfortunately, had some on for seen mechanical issues I was purchasing a used car and Wes was extremely knowledgeable and helpful. My first purchase, unfortunately, had some on for seen mechanical issues. The dealership stepped in immediately and Wes went to work to find another car. They put me in a beautiful loaner until the second car was found. When challenges arise, there is an opportunity to demonstrate exceptional customer service- that is exactly what Wes and Dean Team did! Thank you- I love my new(used) car. More

Super cool and extremely patient!! Wes was really helpful in picking out my first car. He showed me whatever car I asked for, and answered any question I had really patiently. Very resp Wes was really helpful in picking out my first car. He showed me whatever car I asked for, and answered any question I had really patiently. Very respectful and kind gentleman. Non-pushy and gives you your space to decide. Definitely would recommend him as a dealer !! More

Another Great Experience I decided to purchase my 3rd car from Dean Team on Friday. Just like the other 2 experiences, this one was just as good. Jason was my salesman and he I decided to purchase my 3rd car from Dean Team on Friday. Just like the other 2 experiences, this one was just as good. Jason was my salesman and he made sure to go over every detail with me and made the process as easy as possible. I highly recommend Dean Team More

Service and Sales are personalized and a positive experience I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I trad I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I traded both in for a 2018 Outback!!!I Eric Harrelson, the supervisor in the Service Department, treats me like I am one of the family. He has been attentive, extremely helpful, and HONEST. In the rare times I needed to get a car into the shop very quickly, he has always accommodated my needs / request. If I leave him a message on his voice mail, he always returns my calls. Eric has given me excellent advice if issues arose with either car. When I told him I was thinking about trading in both cars and upgrading, he helped guide me through the initial process. John Ostlund is my salesman and he deserves an award for patience and preserverence. I started my search for a new vehicle in April and just drove home with my new Outback on 9/27/17. John answered ALL of my questions and NEVER pressured me. He explained, and re-explained, anything and everything I asked him. In short, I have consistently been treated with professionalism, respect, and personalized service. That helped me make my final decision because I have been treated so well and so fairly, I am thrilled to continue doing business with Dean Team. I do have to add that Annie Thompson in the Service Department also deserves a 5 Star rating from me, She has done an outstanding job working with me and I consider her a "friend". And of course Molly Dean who ALWAYS makes a point of greeting me and helping make me welcomed. In summary, I feel like I am much more than just "another customer" and am so very appreciative of my experience with Dean Team More