Dean Team Subaru Volkswagen - Service Center

I think that consistency of a dealer and service department is the tenure of it's people. Love working with Annie Thompson. She is great! department is the tenure of it's people. Love working with Annie Thompson. She is great! More

Just had my Legacy in for service. Annie, Jeff and Duke are all awesome human beings and super helpful in answering questions and communicating thoroughly what might be going on with a mysterious electrica are all awesome human beings and super helpful in answering questions and communicating thoroughly what might be going on with a mysterious electrical problem. But problem was solved and it was a very good experience! More

I was in a bad pinch and Wes and the team really came through for me. They were fast and efficient. I walked away with a great car for about what I was willing to spent and quick! through for me. They were fast and efficient. I walked away with a great car for about what I was willing to spent and quick! More

Very happy with my choice, and very happy with the service i got from Dean Team Subaru and John Biermann. Everyone there was very helpful. service i got from Dean Team Subaru and John Biermann. Everyone there was very helpful. More

First Team helped me find the right car that fit me. Dustin was awesome. Recently took car in for some repair and the parts and service team were great. I'm glad I chose First Team Dustin was awesome. Recently took car in for some repair and the parts and service team were great. I'm glad I chose First Team More

Off to a GREAT Start; Best Service Experiecne Ever (!) I recently had the 30K service performed on my 2017 Subaru Legacy at Dean Team Subaru; this was my first visit to this dealership. I was promptly gre I recently had the 30K service performed on my 2017 Subaru Legacy at Dean Team Subaru; this was my first visit to this dealership. I was promptly greeted with a good morning & a smile by Annie, one of the Service Advisors; something which was lacking at two other Subaru dealerships I visited. Annie, and the mechanic who showed me my air filters needed changing, were courteous / friendly / respectful professionals; so I will not hesitate to have my car serviced at Dean Team Subaru again and will recommend to others. Would also like to mention the Service Department Manager Eric; whom, prior to my first visit, returned my call and politely answered questions. So if you don't "Feel the Love" at other Subaru service departments, I recommend you try the Dean Team! More

Excellent Service! I arrived Tony my service adviser greeted me at my Tiguan. He quickly retrieved the information he needed from my vehicle and met me at his desk. We I arrived Tony my service adviser greeted me at my Tiguan. He quickly retrieved the information he needed from my vehicle and met me at his desk. We discussed the recommendations for my vehicle. Tony did not pressure me to buy unneeded services. Ron my technician quickly moved my vehicle into the shop and efficiently completed the work discussed. Pricing was very fair and my vehicle was ready in just over an hour. I highly recommend The Dean Team service department. More

Listen,.. This guy Jim Fix made me feel super comfortable, took care of me, and was extremely personable. I will not take my car anywhere else!! comfortable, took care of me, and was extremely personable. I will not take my car anywhere else!! More

Eric treated my daughter like he would his own My daughter is attending school in St. Louis and we sent her off from Texas in a new 2019 Volkswagen Jetta. Recently, she had an issue that left her s My daughter is attending school in St. Louis and we sent her off from Texas in a new 2019 Volkswagen Jetta. Recently, she had an issue that left her stranded. When I called to explain my dilema as a "long-distance dad", Eric reassured both my daughter and I that he would take care of her. He was right, and I can't tell you how much I appreciate Eric and the extra time he took in making sure my daughter's car was repaired completely and quickly. Eric helped turn a stressful and potentially difficult situation into a "customer for life" experience. Thanks, Eric! More

Warranty issues, Service manager stepped up, made it right! We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmissi We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmission went out. Thought this would be covered under warranty and took to a local shop. After the local mechanic, myself and husband made several calls back and forth to the Warranty company, found this was a situation that was not covered (as Subaru had an extended warranty on this car due to transmission issues but only up to 100,000). Warranty company said because Subaru had acknowledged issues they would not cover. Because of it being am "anomaly" and Eric's dedication to making things right, he was able to get this covered by Subaru. I know he spent several hours on the phone with our local dealer, the warranty company and Subaru of America to get his repair fixed. From the first time I talked to Eric he was confident, customer driven and dedicated to making this right. He kept me updated frequently throughout the process and has earned a life time customer because of this exemplary customer service. Thank- you Eric and the Dean Team! More