Don Ayres Honda

Very unprofessional Don Ayres Honda is VERY UNPROFESSIONAL!!!! My Wife and I have been searching a long time for the perfect SUV for her. She finally found the SUV that Don Ayres Honda is VERY UNPROFESSIONAL!!!! My Wife and I have been searching a long time for the perfect SUV for her. She finally found the SUV that had everything she wanted at Don Ayres Honda on Lima Rd, Fort Wayne, IN. She want to look at it but after waiting 20 minutes with no help, she went inside and found someone to talk to about the SUV and test drive it. Mr. Jeff Ward talked to her. After test driving it, she decided that she would like to purchase it. They would not budge on the price, acting like my Wife was a dime a dozen customer and that there were customers lined up to buy the SUV. The SUV is Beautiful but also has been on the market for a month already, only five people viewed it on cars.com, it has been stolen before and also has a big chunk of missing paint on the door! When she asked Mr. Ward about the SUV having theft recovered on the report, he acted like he knew nothing about it. Finally, I told my Wife to leave and don't buy it! Later on that night, Mr. Ward texted my Wife and told her that after calling 25 different banks, the best interest rate he found was 5.3. BS! For one, he didn't call 25 banks on a Saturday at 4:00! For two, my Wife's credit score is 815 and mine is 800! My Wife really wanted the SUV, so she called 3 Rivers the next day and they laughed at the score that Mr. Ward told her and gave her a interest rate in lower 3s! So while she was waiting the check from 3 Rivers Credit Union, Mr. Ward texted her and asked if she was on her way and try to hurry because he was leaving soon. My Wife finally arrived with check and while waiting, Mr. Ward said he would be back, he was going to fill the SUV tank up with gas. He got back and handed her the keys. Almost home, she looked at the gas gauge and it wasn't even on half tank! You spend $30,000 on a vehicle and they can't fill the tank up? SMH...Finally I got home from work and my Wife was showing the SUV to me when I looked down and noticed some grass and dirt on the carpet on the drivers side, which made us notice that there were no floor mats in the car! She called Mr. Ward and told them that they forgot the floor mats and he told her that the vehicle didn't come with floor mats, that's how they got the vehicle. Even if that was true (which I can't believe on a 2015 Toyota highlander), they could have bought some! Not how I would do business!! So then I asked my Wife to put the other key fob on my key ring and she said it only came with one key fob! I have never bought a car in my life with one set of keys and no floor mats!!! So after purchasing a $30,000 vehicle from Mr. Ward and Don Ayres, we have to put another couple hundred dollars in floor mats, key fob and missing paint!!! I don't know if this is how Mr. Ward and Don Ayres treats Woman customers? Or all of there customers? You guys bought our SUV from an auction and probable got it for around $19,000! So I hope Mr. Ward and Don Ayres enjoys there nice commission they made from my very hard working/honest Wife! More

New used vehicle Jackson was very patient and helpful. He was knowledgeable about the vehicle and when he was unsure he made sure to get me the correct answer in a tim Jackson was very patient and helpful. He was knowledgeable about the vehicle and when he was unsure he made sure to get me the correct answer in a timely manner. The dealership was accommodating to my needs. The price of the car was fair, and I was offered an extra warranty ( which is an extra cost) if I wanted an extended warranty from the dealership. All in all a good experience and would buy a car here again. More

Purchase of 2018 CR-V Andy Heitzman was terrific to work with. He and I talked back and forth on text and then arranged for me to come in and talk about, see and drive the Andy Heitzman was terrific to work with. He and I talked back and forth on text and then arranged for me to come in and talk about, see and drive the vehicle that I bought. I can’t say enough about the service I received on this vehicle or any of the previous three Honda’s that I’ve owned. More

Jackson was both knowledgeable and personable I found a vehicle online that I was extremely interested in purchasing, however I live 2 hours away. Upon inquiring about the vehicle, Jackson contact I found a vehicle online that I was extremely interested in purchasing, however I live 2 hours away. Upon inquiring about the vehicle, Jackson contacted me in a timely manner and offered to send me a video of the vehicle. He walked out to the lot and took a personal video, inside and out, pointing out any flaws that it had, as it was a 2015 model. I had some questions, which he quickly answered via phone conversation and I confirmed that we would be in on Monday to see the vehicle in person. I texted that morning to let Jackson know we were on our way. Jackson, along with other employees were friendly, helpful and made the experience a good one. I have never made a large purchase such as this on my own before and I want to thank all those involved for making me feel as comfortable as possible when doing so. AND I love my Dodge Charger!!! More

Great experience! Andy was a delight to work with & made the process easy. Chuck, in service, was ready to help with our add ons. Great team to work with! Andy was a delight to work with & made the process easy. Chuck, in service, was ready to help with our add ons. Great team to work with! More

Everyone is always friendly and helpful, and professional This is the 5rh Honda we've bought from Rick at Don Ayres. He's a jolly fellow with a great sense of humor. But more importantly, he knows his Honda's This is the 5rh Honda we've bought from Rick at Don Ayres. He's a jolly fellow with a great sense of humor. But more importantly, he knows his Honda's. He spent a lot of time with me making sure I understood most of the many bells and whistles on our new CR-V touring. He also answered my many questions. We've been extremely happy over many years having our Honda's serviced at Don Ayres. The same goes for purchasing our cars there. Nearly painless and quite satisfying. More

Great dealership, great salesperson! Great experience, this is my 3rd vehicle from this dealership and salesperson Andy Hitzemann. I would highly recommend Don Ayers Honda dealership, an Great experience, this is my 3rd vehicle from this dealership and salesperson Andy Hitzemann. I would highly recommend Don Ayers Honda dealership, and Andy Hitzemann More

Very Pleased Could not be more pleased with how everyone took care of me. Everyone listened to my wants, found the exact vehicle, had it delivered to the dealersh Could not be more pleased with how everyone took care of me. Everyone listened to my wants, found the exact vehicle, had it delivered to the dealership for me. Dealing with my sales associate was a pleasure, he listened to me, we found the vehicle I wanted. Then the sales manager was a pleasure. He listened worked with me, found the color vehicle I wanted and had it delivered to the dealership for me. Then dealing with the finance guy was also a pleasure. Everything went very smoothly. Yes I can honestly highly recommend this dealership, they listen, they care about your wants, your concerns, and get the answers you need. I have never felt this way after dealing with a dealership. Thank you so very much. More

Excellent I recommend seeing Andy Hitzemann if you are looking for a vehicle. He is very knowledgeable, organized and friendly. I will be telling everyone I k I recommend seeing Andy Hitzemann if you are looking for a vehicle. He is very knowledgeable, organized and friendly. I will be telling everyone I know about Andy and Don Ayers Honda! More

Worth the 75 minute drive. Fantastic sales experience with Jackson Odle. Jackson is extremely thorough and patient in answering all of our questions. He even answered question Fantastic sales experience with Jackson Odle. Jackson is extremely thorough and patient in answering all of our questions. He even answered questions we didn’t know we should have. He showed me he right amount of initiative and engagement with my auto interest immediately. Evan Johnston worked hard to get us the best interest rate for our financing and was super patient with us as we processed our need for Honda Care products. This is the part of the sale I usually dread but I walked away from Evan’s office having a really positive experience. These two guys are high potential, up and comers in the auto sales business. Definitely worth the 75 minute drive. More