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DonohooAuto LLC

Birmingham , AL

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929 Reviews
DonohooAuto, LLC in Birmingham, AL, also serving Montgomery, AL and Pelham, AL is proud to be an automotive leader in our area. Since opening our doors, DonohooAuto, LLC has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a used car or truck, we will provide assistance to help you find financing options that fit your needs! Whatever your credit history, or even if you are a first time car buyer, you can trust that DonohooAuto, LLC will get you into the car or truck you choose with professionalism and attention to your needs. DonohooAuto, LLC has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, DonohooAuto, LLC offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (205) 444-9333 if you have any questions or comments. DonohooAuto, LLC offers a full selection of service areas including:
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8122 Helena Road

Birmingham , AL

35124

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Showing 929 reviews

May 25, 2017

Perfect experience! I purchased my first vehicle & it could not have gone more smoothly. I was able to test drive whatever I was interested in to make sure I got what was More

by Hannahcc9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Whitaker, Jonathon Yale, Sam Green
Jun 02, 2017 -

DonohooAuto LLC responded

Thanks for taking the time to review your recent purchase. We're glad to know that Jonathon and the rest of the team delivered a "perfect experience." It's also helpful to know that our prices were the best you could find for your Lexus IS. We appreciate your business, and of course, your recommendations. Thank you for trusting us with your first purchase! We hope to serve you again when you're ready for your next one. Happy travels!

May 24, 2017

Average... price great, service not so much Almost lost my business when I pulled up. There was 0 parking spots in the customer parking... It was absolutely packed that day. I pulled in the on More

by joelgray11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Whitaker, Jonathon Yale
Jun 02, 2017 -

DonohooAuto LLC responded

We hate to hear that you rated your experience with us as "average," but we appreciate you taking the time to leave us a thorough review. On very busy days, parking does get to be an issue, but we will certainly continue to look for solutions. While we don't think the employee interaction you had was the norm, we will look to identify that team member and provide further coaching, so that experience isn't repeated. We're glad that you decided to come back and that Jonathan, Becky, and the front desk team delivered great service during your purchase. We appreciate your business and hope to improve upon the service the next time you come to shop with us. We hope you enjoy your new vehicle.

May 23, 2017

Donohoo Auto is Exactly what Everyone Says It IS!!!! When I read other reviews, I knew it was a bunch of xx. When I went to purchase my dream car, Audi A3, I was totally shocked because the salesperson M More

by slwilsonsmith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Seay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2017 -

DonohooAuto LLC responded

Thanks for taking the time to share your story. Like you, many people come to our dealership burned by bad experiences in the past. But we really do strive to be different, and we find that we win over nearly everyone with our no-hassle, no pressure sales. And like you, many people come in from out of town to shop with us. Some even buy cars sight-unseen to be delivered! We think our transparency has a lot to do with that success rate - what you see online is what you get when you see the vehicle. We're glad to know that Mark and Chris made sure that your experience was worth the trip. And we're very happy that we were able to find a better rate for you. Lower payments make everyone happy! We appreciate your business and the kind words. And of course, we greatly appreciate any recommendations to friends and family. We look forward to serving you again in the future, and maybe your brother! Happy travels.

May 22, 2017

My daughter called to ask a question My daughter recently purchased her first car with my assistance from Donohoo and had an issue with an overtight oil drain plug being reported by our f More

by bjenkins0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to share you story of your daughter's interaction between Jimmy and his team. We're glad to know that Jimmy exceeded expectations and took care of the issues with the drain plug. We appreciate your business and the kind words. We always aim to provide great customer service, so we're glad that you recognized that. We look forward to serving you again in the future!

May 22, 2017

Best car buying experience ever. From my initial contact with Mark to the finance work with Tina to the tech training with Mo, everyone was professional and pleasant and no-pressure. More

by davidtbishop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval
Jun 02, 2017 -

DonohooAuto LLC responded

If we delivered your best car buying experience ever, then we must be doing something right. Thank you for taking the time to let us know that Mark, Tina and Mo all provided friendly and professional service. We appreciate your business, and certainly, your recommendation to friends and family. Word of mouth is by far our best advertising! Thank you, and we hope to see you again down the road.

May 22, 2017

GREAT NEW EXPERIENCE OVERALL, I am very pleased with my purchase. Everyone is very friendly and helpful. The process was smooth and easy. We will be doing business with th More

by troberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim Hardy
Jun 02, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to let us know that Jim, Nic and the rest of the team provided friendly and helpful service. We always aim to keep our sales easy and hassle-free, so we're glad you found that to be the case. We appreciate your business and look forward to serving you in the future.

May 22, 2017

Awesome experience This is the best way to buy a car, hands down. My kids bought multiple cars here and always told me to do the same, I'm glad I finally did. Awesome ex More

by Im4udi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marci Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Hagewood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathon Yale
Jun 02, 2017 -

DonohooAuto LLC responded

Every once in a while, parents can glean some valuable knowledge from their children. We're glad that you finally listened to them and came to shop with us! If you found it the best way to buy a car, then we must be doing something right. Thanks for letting us know that Jonathon, Nic and Marci provided exceptional service. We appreciate your business and look forward to serving you again in the future.

May 22, 2017

Great car buying experience I had a stress free buying experience at Donohoo Auto. There was no haggling with sales people and everyone was very helpful and professional. I reco More

by hodgepj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marci Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Hardy
Jun 02, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to leave us valuable feedback. We're happy that Marci and Jim took great care of you. And it's helpful to know that you appreciated our no-hassle sales process. We appreciate your business, and certainly, your recommendation to friends and family. Until next time, safe travels!

May 22, 2017

Easiest purchase ever! This was, by far, the easiest experience we've ever had while purchasing a vehicle. There was a plentiful amount of inventory, the staff was exceptio More

by scottsn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marci Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wolfe, Trey Anger, Maria Hernandez
Jun 02, 2017 -

DonohooAuto LLC responded

If this was the easiest experience that you've ever had while purchasing a vehicle, then we must be doing something right. We're glad to know that you appreciated our inventory and no-hassle, no-pressure sales process. And, that Trey and the rest of the team made your experience worth the drive from Auburn. We appreciate your business and the kind words. We look forward to serving you again down the road!

May 22, 2017

Wonderful Experience This is our second car purchased through Donohoo, but it won't be our last. Everything from the unique, no-hassle test drive process to the knowledgea More

by KATHLEEN T CLEVELAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Seay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval, Wesley Boozer, Trey Anger
Jun 02, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to leave us valuable feedback. We're glad that Trey, Wesley, Mo and Chris made sure that your second experience was as good as the first. We're happy to know that you appreciate our no-hassle, no-pressure sales process. We think it's a good one! We appreciate your repeat business and look forward to serving you again in the future.

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