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DonohooAuto LLC

Birmingham , AL

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929 Reviews
DonohooAuto, LLC in Birmingham, AL, also serving Montgomery, AL and Pelham, AL is proud to be an automotive leader in our area. Since opening our doors, DonohooAuto, LLC has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a used car or truck, we will provide assistance to help you find financing options that fit your needs! Whatever your credit history, or even if you are a first time car buyer, you can trust that DonohooAuto, LLC will get you into the car or truck you choose with professionalism and attention to your needs. DonohooAuto, LLC has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, DonohooAuto, LLC offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (205) 444-9333 if you have any questions or comments. DonohooAuto, LLC offers a full selection of service areas including:
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8122 Helena Road

Birmingham , AL

35124

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Showing 929 reviews

October 03, 2016

Glad I tried Donohoo! Lot of emphasis on the "solo, no pressure test drive". No hassle. Shop and compare at your pace. I actually enjoyed this car shopping experience. More

by MitchC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Hagewood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wolfe, Mo Sandoval
Oct 04, 2016 -

DonohooAuto LLC responded

We're glad you tried Donohoo too! Thanks for letting us know that you like our unique test drive approach - we think it's a winner. As much as we like spending time with our customers, we think it's important to experience a vehicle on your own terms. After all, it's a big purchase! Thanks for the valuable feedback. We appreciate your business and the time you took to leave us a five-star review. We hope to see you again in the future.

October 02, 2016

Filled with liars I arrived with a certain vehicle in mind. Drove it, looked it over and made an offer. The car was sent to detail getting ready for me to drive it home More

by Kira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Seay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Oct 11, 2016 -

DonohooAuto LLC responded

We apologize that there were issues with your purchase. Most of the time, our process works. In your case, it did not, and with two customers looking at the same car during the same time period, we failed in our internal communications. We aim to provide five-star service for all of our customers, and we did not in your case. We appreciate your honest feedback, as it helps us to improve our customer service. And we have since revisited this transaction with our sales team so that we can learn from our mistakes. Again, our most sincere apologies. We hope we are able to earn your trust and your business in the future.

October 01, 2016

No pressure! Excellent service! I walked in and was asked what kind of cars I would like to test drive. I gave Kathy a list and gave her my license to copy and I was on my way to tes More

by Ashley Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval
Oct 03, 2016 -

DonohooAuto LLC responded

We know that buying a car is a big deal, so we want to make the process as enjoyable and hassle-free as possible. A big part of that (as you discovered), is giving our customers the space to test drive the car on their own terms, with no salesperson hovering over them. We want to help you buy the right car for you, not force something that you're uncomfortable with. And our team sales process ushers our customers quickly through the buying process, once they've found the right car for them. We love our customers, but we know that spending the day at a dealership is not most people's idea of a good time. Thanks for letting us know that you received excellent service and an enjoyable experience. We appreciate your trust and your business! Enjoy your new Benz!

October 01, 2016

Our Experience Mo was awesome!! He was extremely nice & helpful. However, Edwin Leal was very rude & disrespectful towards us. He told us several different times tha More

by Holly&Vance
Recommend Dealer
Yes
Employees Worked With
Mo Sandoval, Edwin Leal, Tina Viljoen
Oct 11, 2016 -

DonohooAuto LLC responded

Thank you for your honest review. We hope that each our customers has a five-star experience with every member of our team, so we're sorry to hear that was not the case. We've followed up with Edwin with your feedback. We're glad that ultimately, you found the vehicle for you and that you received five-star service from Mo and Tina. Thank you for your business. We hope to improve upon your experience next time.

October 01, 2016

Lifetime customer! I keep cars for a very long time due to the fact I HATE car shopping. That was before coming here! Not only is the no haggle pricing great but the st More

by lynne8090
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Witsiepe, Lydia Woods, Edwin Leal, Tina Viljoen
Oct 03, 2016 -

DonohooAuto LLC responded

Thank you so much for your five-star review! When we win over someone who typically hates car shopping, then we know we're doing something right. We're glad to know that you found our no-haggle, no-hassle buying process a winner. We think it makes for a much more pleasant experience, and as you noted, we've earned many lifetime customers because of it! We're excited to add you to that "list!" Thank you for your trust and for your business. We look forward to serving you again in the future!

September 30, 2016

Great experience I was very pleased with the dealership, our sales rep was helpful, kind and patient. Financing department was also very helpful, kind and patient. More

by beasleya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2016 -

DonohooAuto LLC responded

Anne, thanks for letting us know that Mark gave you a five-star buying experience. And that finance was easy to work with as well. We hire good people, so that shows through in their customer service. We're glad to know that you found that to be the case. Thanks for providing us valuable feedback and for trusting us with your vehicle purchase. We look forward to serving you again in the future.

September 28, 2016

Great Experience! I absolutely loved my experience at Donohoo Auto. The whole process was super easy and there was no pressure at all to purchase. I was greeted by the More

by darianmacallister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Wesley Boozer, Trey Anger, Maria Hernandez, Tina Viljoen
Sep 28, 2016 -

DonohooAuto LLC responded

We appreciate the five-star review. Thanks for letting us know that Trey and the rest of the team went the extra mile to deliver a good experience. We believe in no-pressure sales - less stress for our customers, and a more pleasant buying experience from beginning to end. We'll help you find what YOU are looking for, and if you find the right fit, then we'll walk you through the sale. We're glad to know that you found the right car for you! Thank you for your business and for the time you took to give us feedback. We hope to serve you again in the future!

September 28, 2016

I had an awesome experience I recently purchased a Mercedes GLK 350 from Donohoo Auto and my experience couldn't have been better. From the time I arrived until the deal was done More

by kikok1408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Whitaker
Sep 28, 2016 -

DonohooAuto LLC responded

Thank you for letting us know that you had an awesome experience buying from us. We hire good people, so it's our hope that it shows through in their customer service. We're glad to know that you found that to be the case. And our team approach to sales makes the process quick and easy. So, as you discovered, it makes the experience pleasant and hassle-free. Thank you for your business - we look forward to serving you again down the road! Enjoy that GLK!

September 28, 2016

Part of the family As soon as I walked through the front door the front office ladies made me feel right at home. The experience was a non-hassel experience I didn't fee More

by SLEEPA3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Viljoen
Sep 28, 2016 -

DonohooAuto LLC responded

Thank you for taking the time to leave us a positive review about your experience buying from us. We're glad to know that Mark and Tina took good care of you. We appreciate the constructive criticism as well, we'll certainly evaluate our process to see if we can make improvements in that area. We work hard to make the process transparent and hassle-free and certainly want all of our customers to feel like they can give us five stars in that area. Thank you for your business and for your valuable feedback. We hope to see you again in the future.

September 28, 2016

Repeat customer, 4 cars in 5 years I've had really good experiences each time I have purchased a vehicle here (we just purchased our 4th car here). They've got it down to a science with More

by Picky shopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marci Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia Woods
Sep 29, 2016 -

DonohooAuto LLC responded

Thank you so much for the positive review! It's helpful to know that we continue to please our pickiest customers time and time again. We've found that our customer-centric, internet-based approach is one that really works for our customers, like you. Sometimes people who shop with us for the first time aren't sure what to think. It's that different! But we're glad that you agree that it's a good kind of different. Shop online, test drive by yourself, then our friendly team walks you through the sales process. Easy and hassle-free. Thank you for sharing your thoughts - and of course, for your repeat business. We appreciate you! Hope we'll see you again when you're ready for #5!

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