Dover Honda

Everyone at the dealership was great, starting with the GM Tony to the sales rep Rick. I would definitely recommend them to my friends. GM Tony to the sales rep Rick. I would definitely recommend them to my friends. More

Jen is always very helpful and listens to all of my concerns. The service at Dover Chevrolet is great! concerns. The service at Dover Chevrolet is great! More

Zero or negative stars is more appropriate. I never write reviews but felt compelled to share my experience at Dover Honda today. I traveled 1.15 hours to this dealership after being promised t I never write reviews but felt compelled to share my experience at Dover Honda today. I traveled 1.15 hours to this dealership after being promised that a used car that I had called about would be held for us to view for purchase. We agreed on a time that was two hours from the time of our call to allow us enough time to get there. We offered to make a deposit to ensure the car was held, but was told by Sarah that we didn't need to. She said that she would have the manager pull the keys and hold it for us until we got there at the agreed upon time. We arrived 15 minutes before our scheduled time to find out that the car was in the process of being sold to someone else who had arrived about 20 minutes before us. We were told by Michelle who we were handed off to, that they were sorry but there was nothing that could be done. When I asked to speak to a manager she said she would get someone but it wouldn't change anything. She informed us that holding cars is not their practice and the general manager later confirmed that it's a "first come first serve" basis so I'm not sure why Sarah who schedules appointments made the assurances she did or scheduled a set time. There is a truth here somewhere of which I will never know. If I had to guess though, I wouldn't place the blame on Sarah, but on management that puts sales and unit numbers above service. Although the manager also said he was sorry, the sorry lacked any form of sincerity. We were assured something that they never had any intention of honoring. He told us "he had already processed six deals before noon and he didn't need to come over and talk to us." The offer to look for another vehicle was made, but it wasn't in an effort to genuinely make the situation right. Words are just words when they are not sincere. The visit to this dealership, which I will NEVER return to, was beyond disappointing. Their lack of integrity and poor customer service is shameful. If this review is read by even one person that can help prepare them for what they might experience at Dover Honda then it is worth the time it took to write it. More

Went for service & Inspection: Car delivered without ANY inspection sticker Car panels found in back seat 6 calls to dealership including to service manager went unreturned. ANY inspection sticker Car panels found in back seat 6 calls to dealership including to service manager went unreturned. More

I loved working with Michelle! Very professional and she is the best salesperson I’ve ever worked with. Very professional and she is the best salesperson I’ve ever worked with. More

I had the most pleasant vehicle purchase experience ever at Dover Honda over the last couple of days. Dave was relaxed, informed, and efficient, with no pressure whatsoever. I ended up with the perfect tr at Dover Honda over the last couple of days. Dave was relaxed, informed, and efficient, with no pressure whatsoever. I ended up with the perfect truck at a great price. More

I was most pleased! Everyone in the Service department went out of their way to be helpful & we’re most friendly! Everyone in the Service department went out of their way to be helpful & we’re most friendly! More

Had a good experience everything went smoothly and the people were nice . Would recommend to anyone . people were nice . Would recommend to anyone . More

He did a good job diagnosing the problem and got it fixed. He also had a sense of humor. fixed. He also had a sense of humor. More

James at Dover Honda in service was a great guy. He was very helpful explaining the work to be done on my car He deserves a free lunch Thank you He was very helpful explaining the work to be done on my car He deserves a free lunch Thank you More