Like everyone, we always dread the car buying experience. Obnoxious, relentless sales people, the the "well let's meet the sales manager routine, then the finance manager trying to up sell. Then spend 4 to 5 hours at the dealership. Sucks.
Not at Eagle! From seeing the truck on the lot, to meeting Mark Melleti, our sales rep, it was a low key, no pressure and relaxed experience. His persona and straight forward handling of this transaction contributed greatly to our decision to purchase the truck here at Eagle. You can tell Immediately that it is a family owned and operated business by the demeanor of their employees. Everyone I met with there was friendly and went out of there way to assist us. Mark handled our entire transaction and negotiations from start to finish. The finance manager was extremely easy to work with and very quick and efficient. Mark delivered our truck spotless, clean, and full of fuel. He ordered a second key remote for us gratis. Done! Then we had a couple of small items needing attention directly after taking the truck. The service department jumped right the issues, made the minor repairs, and sent us on our way. Now keep in mind this was a used vehicle and once it was ours they had no responsibility to repair. But this dealership took care of the items. You don't find that kind of service there days especially from "corporate chain dealerships".
We will buy again from Eagle. They set the bar for what a dealership should be.
A pleasant and fair experience! Thank you!