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Eastchester Chrysler Jeep Dodge Ram - Service Center
Bronx, NY
3,694 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,694 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center
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July 13, 2019
This place is a scam!!! Went in with a bad clock spring , was told that it wasn’t covered under my warranty. Was quoted $1400 for the repairs , I prepaid the clock spring $ 5 Went in with a bad clock spring , was told that it wasn’t covered under my warranty. Was quoted $1400 for the repairs , I prepaid the clock spring $ 519 so that they could have it by the next day.. after two days in the shop they said I needed a new harness as well another $900 that was not included in my original estimate.. I decided not to continue because that was not disclosed upfront , so I took my car back.. but they would not refund any of the money I already spent on the clock spring. I said I would pay the initial dianostic but no, they wanted 6 hours of labor. I took my car and took to another dealership where they made the necessary repairs all included under my warranty only paid my deductible. So I don’t know what kind of scam they are running here when that were charging me for parts and labor yet the other dealership clearly stated that I was 100% covered under my warranty .. planning on disputing charge with my credit card. Btw all work was completed in 4 hours in the other dealership but eastchester is charging for 6 hours of labor for a car I got back in the same condition More
by lopezjulissa30
Verified Customer
July 12, 2019
Experience was overall satisfactory. The service was great. The employees are nice. Just not thrilled about the different car problems I have had in past with my Jeep that I purchased fro The service was great. The employees are nice. Just not thrilled about the different car problems I have had in past with my Jeep that I purchased from a different Jeep dealership location. More
by biancalsantana04
Employees Worked With
July 11, 2019
awesome Great service! great people Would go back for all of the repairs and service up keep. There is a real family vibe here! Keep up the great work! Great service! great people Would go back for all of the repairs and service up keep. There is a real family vibe here! Keep up the great work! More
by jasmine1125
Employees Worked With
Other Employees :
Jasmin, Stephen Joseph, Kayla Benitez
July 11, 2019
Without Robert Aristy my review would not be as positive Robert solved my problem by ensuring the step board to install was on hand when i took my jeep in for installation. The Stamford dealership, whom I tr Robert solved my problem by ensuring the step board to install was on hand when i took my jeep in for installation. The Stamford dealership, whom I tried to use two months prior, ensured they had it on hand, even after i called twice to make certain the parts were there, failed to have it on hand and I wasted an entire day. Then the Stamford dealership sent me an email asking why I did not show up. Robert called Ben in parts, made certain the two mounts were there, and then ordered another part they did not have on hand for a broken lid on the console, and made time 3 weeks later when i came back to have it installed. he is the best But your log in system is terrible. I cannot log in, it will not accept any new password I provide and I cannot send this More
by rlandis
Employees Worked With
Rob Aristy
July 09, 2019
Extremely stratified Both of my services providers are always great in helping getting people in and out on a timely fashion both Rob and Kayla are the only good thing in Both of my services providers are always great in helping getting people in and out on a timely fashion both Rob and Kayla are the only good thing in this place More
by Lucianobullyz
Employees Worked With
Other Employees :
Marc LaMassa, Will Rivera, Rob Aristy, Kayla Benitez
July 08, 2019
Check Engine light I have taken in my 2018 Jeep compass twice to correct the Check Engine warning light without success. The problem return after driving about 10 miles. I have taken in my 2018 Jeep compass twice to correct the Check Engine warning light without success. The problem return after driving about 10 miles. It's an inconvenience for me to keep returning to correct the same problem on a new vehicle More
by geffwright
July 06, 2019
awesome and easy Just leased my third car and dealing with Jimmy Somma is so great. Jimmy makes the entire process so easy and stress free. I am very happy with the se Just leased my third car and dealing with Jimmy Somma is so great. Jimmy makes the entire process so easy and stress free. I am very happy with the service I receive at Eastchester Chrysler Jeep Dodge Ram both from Jimmy Somma and the service department. More
by dabadpenny
Employees Worked With
July 06, 2019
Overcharge I would never recommend this dealership. The service was poor. I felt I was being charge too much. Went to dealership in yonkers, all I needed was I would never recommend this dealership. The service was poor. I felt I was being charge too much. Went to dealership in yonkers, all I needed was a new key.. Frank Perez Supervisor listen to my complaint and return my money. More
by joliver51057
July 05, 2019
reservice of old work I was kind of upset at first, because I just had service my car last month, and the same problem is reoccurring again, but it was some wiring that was I was kind of upset at first, because I just had service my car last month, and the same problem is reoccurring again, but it was some wiring that was not properly put in. The Mechanics need to be more careful and mindful of what they are doing. I am happy its fix for now. More
by BIGGIRLVWF68
Employees Worked With
Kayla Benitez
July 04, 2019
Wonderful experience Very nice and prompt customer service.did not have wait for a long time....and very nice people.would always recommend people to go and service their Very nice and prompt customer service.did not have wait for a long time....and very nice people.would always recommend people to go and service their vehicles . More
by Kwartic
Employees Worked With
Other Employees :
Marc LaMassa
