Elk Grove Subaru

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

Marissa is the reason I gave five stars. She is great and I highly recommend her! I spent five months researching what I wanted and knew I was going in well informed. She did not shy away fr She is great and I highly recommend her! I spent five months researching what I wanted and knew I was going in well informed. She did not shy away from this and welcomed it! She make the car buying process so easy, it felt like I was just spending time with a friend. It’s my first Subaru and I couldn’t have asked for a better experience. Thanks Marissa! More

My experience at the dealership with Marissa was a delight. She was incredibly helpful and took the time to answer all of our questions. We truly appreciated her patience and professionalism. We’ll de delight. She was incredibly helpful and took the time to answer all of our questions. We truly appreciated her patience and professionalism. We’ll definitely be back in the future. Thank you for helping us with our two new additions! More

Very positive experience buying my first car in 20+ years. Marissa Anderson was great from the start with constant communication and updates to make this whole process less hassle free. She helped me i years. Marissa Anderson was great from the start with constant communication and updates to make this whole process less hassle free. She helped me initiate an order for this new model, color and available feature recommendations, and scheduled a test drive and pick up the day it came in! Her enthusiasm for her job and knowledge of the vehicles was definitely a bonus. In fact everyone I met that day was nice and seemed genuinely happy to be working there and sharing a great product as part of the Subaru family. All -in-all just a low stress, low pressure experience than I remember from the past.Would definitely recommend Marissa and this dealership. More

I would rate Elk Grove Subaru negatively if I could. I typically don't write reviews like this, but this experience absolutely warrants it. My husband and I purchased a 2025 Subaru Forester about four w I typically don't write reviews like this, but this experience absolutely warrants it. My husband and I purchased a 2025 Subaru Forester about four weeks ago, and from the start, something felt off. By the time we reached the paperwork stage, I was certain something was wrong. We struggled to get a clear APR from our salesperson, Clark. When I finally insisted on knowing, he mumbled "6.9" and quickly left the room. Given our excellent credit scores, we knew we could secure a better rate through our credit union, but we found it odd to be offered such a high rate. We made it clear to both Clark and the finance manager, Britt, that we were not interested in any warranties. After researching Subaru, we were confident that a new Forester wouldn't have significant issues for many years and that an 8-year/80,000-mile service plan was unnecessary. However, both Clark and Britt lied, telling us we could receive a much lower APR if we agreed to the service plan. Against my better judgment, I agreed to the 8-year/80,000-mile service plan. After returning home and doing further research, I realized this service plan wasn’t right for us. Trying to cancel the contract was a nightmare. I was passed around to sales managers Patrick and Alonzo, but neither of them followed through. Patrick made promises he never intended to keep. In the end, I am thoroughly disgusted and disappointed with Elk Grove Subaru’s business practices. Their lack of accountability, integrity, and honesty is evident. I will never return, and I regret not researching their reputation earlier—there are many other dissatisfied customers with similar experiences. I will be contacting their corporate office to file a complaint as well as putting this review up everywhere. More

I used the 'internet sales' person and could not be more pleased with the entire process! As a plus, when I got there the dealership was one of the nicest that I have ever walked into. Now the proud owner pleased with the entire process! As a plus, when I got there the dealership was one of the nicest that I have ever walked into. Now the proud owner of My First Subaru! More