Elk Grove Toyota

Great job ! Did the work in a timely manner !Gave very good feedback on the work! Did the work in a timely manner !Gave very good feedback on the work! More

I recently purchased a car from your dealership, and I wanted to take a moment to commend Duong Vue, the finance advisor, for his outstanding service. Duong was incredibly helpful throughout the entire pr wanted to take a moment to commend Duong Vue, the finance advisor, for his outstanding service. Duong was incredibly helpful throughout the entire process. He took the time to thoroughly understand my needs and worked diligently with me and my father to navigate all the financial aspects of the purchase. Duong's expertise and patience made the financing process seamless and stress-free. He went above and beyond to ensure we were comfortable and well-informed every step of the way. I truly appreciate his professionalism and dedication to excellent customer service. I am thrilled with my new car and am grateful for Duong Vue's exceptional support. I would give him a 5 out of 5 for his exceptional assistance. Thank you for having such a knowledgeable and compassionate team member at your dealership! More

Friendly, helpful & knowledgeable employees. They give a discount whenever possible. Easy to make an appointment. The waiting area is clean & has a variety of sitting areas. Big tvs with closed They give a discount whenever possible. Easy to make an appointment. The waiting area is clean & has a variety of sitting areas. Big tvs with closed captions; don’t know why they had volume turned on, it just added to the noise (pp talking on their phones, kids running around screeching, pp not using ear pods so you’d hear what they were listening to. 😔) EG Toyota is my go-to. 👍 More

Had a great experience at Elk Grove Toyota! JP, Suelee, and Gab made the process of a purchasing my first car a smooth one. Thank you Elk Grove Toyota team! JP, Suelee, and Gab made the process of a purchasing my first car a smooth one. Thank you Elk Grove Toyota team! More

Buying a new car or truck is rarely described as a pleasant experience, but we can honestly say that everyone at Elk Grove Toyota made our recent purchase easy, and... enjoyable. Bill Gann, our sales pleasant experience, but we can honestly say that everyone at Elk Grove Toyota made our recent purchase easy, and... enjoyable. Bill Gann, our salesperson, Fred Miller in parts and even Duong Vue in Finance attended to our every need and made sure we were happy every step of the way. We left feeling like we got a good price on our new Tacoma and accessories, and a fair price on our trade-in. Jordan, the General Manager, even stopped by on his way out to say hi and thank us for the business. We'd recommend this team to anyone looking for a new or even used Toyota. More

Get customer service. They found a missing bolt and fixed it without a charge. Live my new Tundra, and knowing the dealership is great always helps. They found a missing bolt and fixed it without a charge. Live my new Tundra, and knowing the dealership is great always helps. More

John helped us with our Highlanders AC. He covered the process of what would done initially, then the subsequent steps to follow. He covered the process of what would done initially, then the subsequent steps to follow. More

My June 22, 2024 visit to the Elk Grove Toyota service center was awful. I took my 2013 Highlander in for the standard service in May. Right after I went home, the 84 month warrantee battery that I purcha center was awful. I took my 2013 Highlander in for the standard service in May. Right after I went home, the 84 month warrantee battery that I purchased from Toyota at the end of 2019, could not hold a charge overnight. It needed a jump every morning. Three weeks later, I decided to take the battery out to get it replaced, driving there with my wife's car. EG Service people told me I can only get a prorated 25% off, which is fine. But they would not give me the discount unless I take the battery home, install it, jump start my car, and drive it in so they can verify the vin number of my car? I have the battery there and they have it in their system when I purchased. Why do I need to go through hoops to get a 25% discount on a $250 battery that I had warrantee on? Why cant they test the battery there. I left disappointed and ended up getting a new battery at O'rielly Auto Parts. My car works fine now and Elk Grove Toyota service center just lost a customer since 2013. More

Mr. Ahmad Mujaddidi's professional communication and kind cooperation is highly appreciated! I found him a dedicated and caring person at Elkgrove Toyota. cooperation is highly appreciated! I found him a dedicated and caring person at Elkgrove Toyota. More

I had an appointment for an oil change. Arrived 10 minutes early and was seen by an advisor about 15 minutes later. Everything was fine, oil change done within 1.5 hours. I paid, got my key Arrived 10 minutes early and was seen by an advisor about 15 minutes later. Everything was fine, oil change done within 1.5 hours. I paid, got my keys, arrived at my car, I noticed black marks all over my front bumper. My advisor offered a free car wash, my car was clean but my bumper had black scuff marks all over. I asked one of the employees if they can clean that part off but he replied he couldn’t help me and told me to go ask my advisor. My advisor was no longer at his desk I told him. He then told me to hold on for a bit. I had already buckled my toddler in her car seat so we were just waiting in the car. He comes back and tells me to head over to the major maintenance building and tell them the supervisor melton sent me over to get my car cleaned. No one came out to help, I waited for about 10 minutes. My daughter was getting cranky so I just left and went home and cleaned up after Toyotas mess of a car wash. Elk Grove Toyota is my go-to spot but this experience wasn’t great. More