Elk Grove Toyota

My vehicle was repaired correctly in a timely manner and I wasn't price gouged like many other dealers have been doing lately. I wasn't price gouged like many other dealers have been doing lately. More

Worst service. Sat in show room for 4 hours after driving 3 to get there with a “VIP” meeting scheduled, turns out nothing was scheduled. They had car warmed up so Sat in show room for 4 hours after driving 3 to get there with a “VIP” meeting scheduled, turns out nothing was scheduled. They had car warmed up so I would not notice hard start when I got there. Oh and not to mention they lied to me and stated I needed a co-signer and wasn’t approved on my own. When I go back to Eddies office in the financial department, I notice paperwork on the desk that I assume I wasn’t intended to see as it was pushed back past the co-signer paperwork. I was approved on my own. I initially started raging, got up to leave, and stated how disgusted and disappointed I was in this action. In popped another financial person Patrick Sliney, who tried calming me down taking $500 off of the car and getting me a less than $200 a month car payment. Why you ask? To cover up their mistakes so I would not take further action on this. In a desperate moment I needed that car so I agreed to sign, although I feel this is highly illegal and inappropriate. On the 3 hour drive home I get a call from Eddie, stating I “forgot a very important signature” and needed to come back immediately. How was this missed? Of corse I was driving so I could not answer. Not even 10 minutes later I get another call from Eddie again, “Disregard that message we will figure it out”. So what does that mean? They had to of foraged my signature. Now just a short 4 months later, check engine light is on, bad VTC actuator, bad catalytic converter, bad timing chain, bad battery, right from axel is bad. This is going to cost thousands. The car was used and at 120,000 miles so of corse I could not get any warranty. I want this dealership to fix these problems, I want them to service this horrible vehicle they sold me as I’m still financing and should not have to pay for their mistakes and shadiness. You have a week to respond Elk Grove Toyota or I will be taking further actions. I have all the paperwork ready, original carfax still in hand. More

Very good. I have no other words to say. Make this portion/box optional if you will. I have no other words to say. Make this portion/box optional if you will. More

Excellent service center. Nice and comfortable waiting area. Clean and efficient. Was in and out in about 1 hour like they estimated. Nice and comfortable waiting area. Clean and efficient. Was in and out in about 1 hour like they estimated. More

All aspects of the experience were exceptional. The salesman and finance manager were professional and personable. Outstanding experience and a great dealership in all areas. The salesman and finance manager were professional and personable. Outstanding experience and a great dealership in all areas. More

Issue with my power driver seat slippage back/forth during driving operation of vehicle, service still haven’t responded back with a repair to the internal components, instead focus on the seat bracket during driving operation of vehicle, service still haven’t responded back with a repair to the internal components, instead focus on the seat brackets bolt down in which is not the issues any other vehicles of th same year and type that I have sat in. More

Anthony from service did a great job and got me out at the time he promised. the time he promised. More

First, A GREAT THANK YOU TO ALVIN KUMAR, HE KEPT ME INFORMED AT EVERY MINUTE. INFORMED AT EVERY MINUTE. More

Great quality vehicles, personable staff that aren’t sexist, even though I was the one buying the car they also talked to my girlfriend and made her feel included. great hospitality. Would definitely re sexist, even though I was the one buying the car they also talked to my girlfriend and made her feel included. great hospitality. Would definitely return here. More