Elk Grove Toyota

I have dealt with this dealership for 25 years across 6 vehicles and have been satisfied. vehicles and have been satisfied. More

Very honest and open about all products. Answered all my questions and made my first time new car purchase seamless! questions and made my first time new car purchase seamless! More

Brian Tea was great to work with to buy my car. More

Awesome service! It was refreashjng to see a dealer not marking up the MSRP from Toyota during times like this. This is the my third truck bought from ELk Grove Toyota. I will always buy from Elk Grove Toy marking up the MSRP from Toyota during times like this. This is the my third truck bought from ELk Grove Toyota. I will always buy from Elk Grove Toyota before buying from other Toyota dealers. More

Finance department is the hardest part. If you don’t accept the other offer like GAP and other extra services her face change. She no longer smile. She was not very happy. Customer relationship is out t accept the other offer like GAP and other extra services her face change. She no longer smile. She was not very happy. Customer relationship is out the door. More

Bill is knowledgeable and has outstanding customer service. This experience was not what I was anxious about. Bill made it fun buying a new car. service. This experience was not what I was anxious about. Bill made it fun buying a new car. More

Great team, amazing staff, trustworthy, reliable, honest people. Recommending to all my family and friends. people. Recommending to all my family and friends. More

I had an appointment at Elk Grove Toyota on July 6, 2021. The service representative told me that he needed to order a part and that it would be in the following week. I waited four weeks and I never recei The service representative told me that he needed to order a part and that it would be in the following week. I waited four weeks and I never received a phone call that the item came in so I called the service center on August 4, 2021. The customer service center acknowledged that the part was in and scheduled me for an appointment. When I went to get the Elk Grove service center, I was told by the representative that might be charge. I was surprised since I thought this was already resolved with the previous representative that helped me in July and that the item was covered at no cost. (This was eventually resolved by manager approval.) Sadly, this (previous) representative made no records in their system of my visit. I was asked if I could identify him which I thought was concerning. Lesson learn: always get paperwork when items are ordered and get the service representative name and the service proposed. Things worsen for me after the repair work was done. I was given my key and told to get my truck in one of the parking slot (107) behind a building. When backing my truck out of the slot, I hit a pole that was right behind the slot. I still do not know understand how this happen. I am sick over this since I just purchased my truck three months ago. I have had an Acura and had a Lexus and normally the service center has always parked my cars in an area that it is easily accessible for departures. Normally, it is in the area I dropped off the vehicle. Sadly, I slightly dented and cracked my rear bumper on the driver’s side This experience has left a bad taste in my mouth. I do not feel like a valued customer. I do not see myself returning to Elk Grove Toyota for maintenance or any future truck/car purchases. More

Straightforward buying process…has to put in order new 4Runner. Kept me up to date on build and delivery status. When it came to price there were no games at the dealer just the price abs fees originally 4Runner. Kept me up to date on build and delivery status. When it came to price there were no games at the dealer just the price abs fees originally quoted. More

Great sales rep. Izzea was very helpful and knowledgeable on my 4Runner on my 4Runner More