Elmwood Chrysler Dodge Jeep Ram

EXCELLENT I searched numerous websites looking for the right car at the right price. I ended up traveling 120 miles from New Hampshire to Rhode Island. Once I g I searched numerous websites looking for the right car at the right price. I ended up traveling 120 miles from New Hampshire to Rhode Island. Once I got there I met Wayne Bland, the salesman, and did not know what surprises I would encounter. Wayne was thoughtful, friendly and helpful. He did not try to over sell me or bait and switch. He was compatible with all my interests, understood my needs and was very easy to work with closing the deal. After the deal was agreed upon I drove back to New Hampshire with the expectation to pick up the car early the following week. When I got there the following Monday, the car was prepped and ready to go with NO complications. In addition, Wayne knew that I had to drive it 120 miles for the first time on a rainy day. Initially there was only a 1/4 tank of gas in the car but Wayne made sure I had had more than enough gas to make it home. That was above and beyond what an salesman needed to do AFTER the deal had been consummated. I would recommend this dealership and specifically Wayne Bland to anyone care shopping. More

Could have been 5 stars I purchased a used Toyota Sienna from Elmwood and although I am generally happy with the vehicle and the dealership I did experience some issues with I purchased a used Toyota Sienna from Elmwood and although I am generally happy with the vehicle and the dealership I did experience some issues with lack of follow through. Initially I stopped in to see the van after seeing an online ad and Al was very helpful withthe test drive and questions. I returned to see the car a week later and Mark gave me a very fair price for my trade so I decided to purchase the van. I dealt with Damien that day and he was very friendly and helpful. I noticed the low tire light was still on and inquired about the recall mentioned in the car fax report. Damien agreed to look into these issues before I returned to pick the vehicle. After doing all the paperwork to purchase, register, etc the vehicle, I went to drive home and the tire light was still on. The car had been detailed, washed, etc but low tire indicator was still on. I was somewhat concerned that there could be an issue as I had no way of knowing if it just never got fixed or if a tire kept going low. Damien had service check the tires and I went on my way (with 1/4 tank of gas only). The next day I noticed the passenger window would not go down from driver's side control and e-mailed Damien. He assured me that the service department would check the van at my convenience. I contacted Damien the next week to let him know the day and time I could stop by with the van and he said he would make an appointment for me. Again, I asked about the recall issue. When I arrived the next day for my service apt they had no request or appointment scheduled for me and could not fit me in at that time. We scheduled an apt for another Thursday and they also advised me how to look up the recall myself on line. It was very aggravating to go 40 minutes out of my way on my day off, for an appointment that was never scheduled! The day of the service visit Elmwood was unable to fix the issue but made arrangements for Bristol Toyota to fix the window problem as well as the open recall. They transported the van over to Bristol for me and I dealt with them to finish the job. I feel that this would have been a 5 star experience if the details would have been addressed. I shouldn't have to research the recall on my own, waste time showing up for a non-existent appointment, and worry the tires will go flat since this was not addressed prior to me driving off the lot. I do feel the service department went above and beyond and Scott was excellent to deal with. I would deal with Elmwood again as everyone was very friendly and the price was fair, I just expect more follow through from the salesperson. More

Professional, extremely knowledgeable and courteous. I have purchased cars here in the past, my last three actually, and I have always received friendly informed service and attention. The staff are the I have purchased cars here in the past, my last three actually, and I have always received friendly informed service and attention. The staff are the same people, not like other places where you get a different person every time you visit. The people I dealt with, Richard Miranda, Ben Sciarcon, Vinny Asermely and Richie Ruggiero were the same people that helped me with previous car purchases. My wife and I are very happy! More

Caring Sales Staff Although my wife and I ultimately went through another dealership (no fault on Elmwoods staff, just a personal preference on color) I wanted to take t Although my wife and I ultimately went through another dealership (no fault on Elmwoods staff, just a personal preference on color) I wanted to take time to praise Damien M. and the staff at Elmwood. My wife and I were looking at a used SUV this past week and had never been to Elmwood before. We met with Damien who showed us the car and took us for a test drive. He was very knowledgeable about the vehicle, even though it wasn't a Chrysler/Jeep/Dodge product. He answered all of our questions thoroughly and did an excellent job negotiating the price for us. He didn't pressure us into any decisions, and was kind and courteous throughout the process. Overall, we had a very pleasant experience and would highly recommend Damien and Elmwood! More

Good Buying Experience!!! I recently purchased a 2018 Dodge Charger from Damien and Marico and the customer service i received, not only from them, but every one that was invol I recently purchased a 2018 Dodge Charger from Damien and Marico and the customer service i received, not only from them, but every one that was involved was amazing! Car shopping is a long and tiring process but they made this whole experience enjoyable and easy. Thank you, ALL! I will be recommending this dealership to everyone I Know!! More

Great experience Had my first great experience purchasing a vehicle. Everyone at this dealership is very friendly and helpful. Worked with Sherman Jones. Left with a n Had my first great experience purchasing a vehicle. Everyone at this dealership is very friendly and helpful. Worked with Sherman Jones. Left with a new vehicle and a new friend. He’s a great man. More

Recent car purchase I recently purchased a 2018 Jeep Wrangler from Wayne and the customer service i received, not only from Wayne, but every one that was involved was ama I recently purchased a 2018 Jeep Wrangler from Wayne and the customer service i received, not only from Wayne, but every one that was involved was amazing! Car shopping is a long and tiring process but they made this whole experience enjoyable and easy. Thank you, Wayne! We will be recommending this dealership!! More

Best car experience! Can't say enough good things! Everything was so smooth. We worked with Marcio and Vinny, both were patient, kind and accommodating! They really make Can't say enough good things! Everything was so smooth. We worked with Marcio and Vinny, both were patient, kind and accommodating! They really make you feel like family. Love the environment at this dealership! More

My new Jeep Compass This dealership was awesome. Very personable, polite, helpful, accommodating, and NOT pushy!! The service was excellent! The three gentlemen that help This dealership was awesome. Very personable, polite, helpful, accommodating, and NOT pushy!! The service was excellent! The three gentlemen that helped me were great! I would definitely recommend this dealership! More

New 2019 Jeep Cherokee From the moment I walked in, the staff was friendly and outgoing. I met with Damien and told him what I was looking for vehicle-wise and price-wise. From the moment I walked in, the staff was friendly and outgoing. I met with Damien and told him what I was looking for vehicle-wise and price-wise. Damien listened carefully to what I had to say, found a vehicle that suited most of my needs, and allowed me to take it for a test drive, and then worked diligently to secure the price range that fitted my budget. Damien was never aggressive in his sales approach or demeanor and never tried to put me in a vehicle that was less than I wanted or in a price range I couldn't afford. Damien personifies exactly what a customer wants to experience at a car dealership when looking for a vehicle. I could not be more satisfied with the vehicle I purchased, but most importantly with the customer service I experienced at Elmwood Chrysler Dodge Jeep Ram dealership. I sincerely feel that Damien went above and beyond what I had expected. By Dennis working the numbers several times he also helped greatly to make this deal possible. He understood my financial needs and met them to secure the sale. As for Noel, again it was a very pleasant experience. He listened to my financial expectations, and worked very hard to find the bank to seal the deal. I would definitely come back to this dealership because of the total pleasant experience I encountered with everyone that I met there More