Elmwood Chrysler Dodge Jeep Ram - Service Center

2019 Ram Laramie purchased 2018 been in the shop at least once a month since purchase for days at a time. Dealership schedules appointments promises loaner only for no loaner upon arrival. Covered warranty i once a month since purchase for days at a time. Dealership schedules appointments promises loaner only for no loaner upon arrival. Covered warranty items are not covered due to apparently being damaged by the owner who doesn’t drive off terrain just highway and i am very picky about my truck being perfect. Radio was defective couldn’t be replaced until FCA put out a fix so family trip was canceled due to no navigation available. On numerous occasions i have scheduled appointments with loaner car provided upon arrival no car then it takes two days to replace a switch , look at my exhaust (which is now determined to be leaking but I’ve only been complaining about it for a year and told i don’t have a leak and not covered under mopar warranty) Steering wheel needs replacement for 3rd time but due to it deteriorating for the 3rd time its not covered under mopar warranty but first two times it was. Speakers have been replaced at least three times the screen blinks causing severe margins and nausea and the screen shows rear view while driving causing major distraction and illness. Upon opening the tailgate it literally came off into my hand and legs and now does not function properly since falling off but again is not covered for repair and blamed on my bed cover for this issue but problem existed prior too the cover being installed . This truck is junk other then its looks I’ve never been so disappointed in a automobile and a dealership like this absolutely poor customer service. I have given the dealership sales department several opportunities to work a new deal out and get me out of this truck or rectify the problem due to the safety issues and my family driving in this truck, but i never hear back or get a solution to the defective problems that need to be rectified through the warranty or lemon laws More

I brought my van in for a warranty for the hood paint. The issue being dripped paint on the very front of the hood. I had them look at scratches caused by me and they buffed them. If I want any other work The issue being dripped paint on the very front of the hood. I had them look at scratches caused by me and they buffed them. If I want any other work on the scratches, I can make an appt. to paint. The van was detailed and it looks amazing.!!! Thank you!! Every experience with Elmwood Dodge has been amazing!! Thank you, thank you!! More

I’m not sure 25 words is enough. I’ve been a customer of Elmwood Dodge since 2005 and they’ve never made me second guess my decision to give them my business. From management right on down to the service de Elmwood Dodge since 2005 and they’ve never made me second guess my decision to give them my business. From management right on down to the service department, they are by far the best in the business! Dennis Freeman, Richard Miranda and Vinny have treated me and my family like we are part of theirs since the day I walked through the doors. I can’t say enough about their professionalism, work ethic and their commitment to their customers. I recently purchased another Ram, 2020 and even with their careful handling of the covid restrictions and guidelines in place, they made it seem like it was just another day on the calendar. I can’t thank you all enough. Beyond happy with the truck, your service and your friendship you’ve given to my family and I! Thank you again! Joe C. More

Like talking to family brought car in for service and also to have it detailed. work was done perfectly and was impressed with the detailing. work is always first rate. brought car in for service and also to have it detailed. work was done perfectly and was impressed with the detailing. work is always first rate. More

Service was great, quick and timely handled. Truck came back completely fixed . Service advisor kept us informed in all work and in a timely manner back completely fixed . Service advisor kept us informed in all work and in a timely manner More

Excellent, like always, The treatment it is personal and extremely professional, from everyone you make contact with. The Service Department goes above and beyond and acomodating. extremely professional, from everyone you make contact with. The Service Department goes above and beyond and acomodating. More

I have always had good luck with service from this dealership.The service writers and service manager are always helpful and courteous. Unfortunate I have had two Rams and found the price could always dealership.The service writers and service manager are always helpful and courteous. Unfortunate I have had two Rams and found the price could always be beaten by other dealers. More

Easy to do business with best service team in New England area! Would recommend all my family and friends to go to Elmwood and be part of that family! area! Would recommend all my family and friends to go to Elmwood and be part of that family! More

Dealership is number 1 in customer service also the service department is far ahead of all dealerships in the state. Customer satisfaction is their priory. service department is far ahead of all dealerships in the state. Customer satisfaction is their priory. More

I am pleased to say that Elmwood is the best car dealership in Rhode Island. I have had many years of experience and say this with authority. dealership in Rhode Island. I have had many years of experience and say this with authority. More