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Fair Oaks Ford
Naperville, IL
3,191 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,191 reviews
June 11, 2025
Service is great and no need to return,, it is repaired right the first time, the service personnel always make sure you know what is needed and keep you updated. I have been to Fair Oaks Ford many times h right the first time, the service personnel always make sure you know what is needed and keep you updated. I have been to Fair Oaks Ford many times have always been very pleased and plan on continuing to have my car serviced by them. I mostly have dealt with John M and he is the greatest, and the other day I dealt with a different person ( a woman) I think her name was Jenny, and she was just a great . If you want great service and want to keep your car in ship shape this is the place to get it done, More
by dannyjw
June 10, 2025
Service department does a good job and is customer focused. Car Sales department tends to use high pressure sales tactics and does not always provide detailed offers. Finance manager double talks. focused. Car Sales department tends to use high pressure sales tactics and does not always provide detailed offers. Finance manager double talks. More
by mrk1223
June 06, 2025
They were willing to take their time and work with the customer to reach satisfaction customer to reach satisfaction More
by allgoodscott
June 05, 2025
castelan is grate customer service and a grate sales kind and verry friendly passional for his work and verry friendly passional for his work More
by scastelan
May 31, 2025
May 21, 2025
Frank from service dept was very kind/friendly. Tires rotated, oil change and recall on battery taken care of in a reasonable time. The service and treatment here has me so happy every time. Tha Tires rotated, oil change and recall on battery taken care of in a reasonable time. The service and treatment here has me so happy every time. Thank you! More
by drkphoenix13
Employees Worked With
May 19, 2025
It was a great experience. Our sales consultant Anthony Delatorre was very knowledgeable and very friendly. Because of this and the great price we bought a car after a half hou Our sales consultant Anthony Delatorre was very knowledgeable and very friendly. Because of this and the great price we bought a car after a half hour. We had gone to other dealerships but this is the first dealership that we loved. More
by joan
Employees Worked With
May 18, 2025
Anthony was great ~ I would highly recommend asking for him if you’re in the market for a new vehicle! To be honest, the entire team that worked with us was amazing! 10 out of 10 service 4sure!! him if you’re in the market for a new vehicle! To be honest, the entire team that worked with us was amazing! 10 out of 10 service 4sure!! More
by Thjoy9
May 17, 2025
Anthony is a very personable sales person to work with and seems to care about customer time and sales experience. Would recommend. Fair pricing and negotiating. Got a rare in demand color Mach e GT and and seems to care about customer time and sales experience. Would recommend. Fair pricing and negotiating. Got a rare in demand color Mach e GT and can’t wait to drive it. More
by mecollier
Employees Worked With
May 15, 2025
Anthony was extremely patient and helpful when helping me get into my brand new 2024 F-150. Anthony understood my budget and my needs for my trade in and made everything work for me and my wife. I would high get into my brand new 2024 F-150. Anthony understood my budget and my needs for my trade in and made everything work for me and my wife. I would highly recommend anthony and Fair Oaks Ford to anyone looking to get into a new F-150 or any Ford vehicle! More
by Breilly23
