Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fair Oaks Ford
Naperville, IL
3,220 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,220 reviews
November 06, 2025
I have nothing but great things to say about Fair Oaks Ford! Top notch service! Ford! Top notch service! More
by Sebastian
October 29, 2025
Customer Service was top notch. Rich Wilson and the finance team treated me with so much respect and kindness. I am recommending to my family and friends to visit Fair Oaks for thei Rich Wilson and the finance team treated me with so much respect and kindness. I am recommending to my family and friends to visit Fair Oaks for their new or used car needs. More
by Sdgosha
October 28, 2025
Excellent to deal with, knowledgeable and friendly will deal with again in the the future. deal with again in the the future. More
by Vsiomos
Employees Worked With
October 23, 2025
I genuinely cannot be happier with my new Bronco sport. The customer service was tremendous and made me feel, as a first time car purchaser, valued, and understood. Noel Schlueter listened and was very att The customer service was tremendous and made me feel, as a first time car purchaser, valued, and understood. Noel Schlueter listened and was very attentive to what I was looking for even when I didn’t exactly know what exact car I was looking for. He made the process quick and easy which for someone with my lifestyle is very convenient and helpful. More
by Hailagruth
Employees Worked With
October 15, 2025
Rob and his team from service diagnosed and fixed my F150. I am very happy with the result F150. I am very happy with the result More
by Rupert2you
October 06, 2025
Friendly Service Department! Serviced my company vehicle and was in and out in 1 hour. I will never bring my company vehicle anywhere else for service, period! The team at Fair O Serviced my company vehicle and was in and out in 1 hour. I will never bring my company vehicle anywhere else for service, period! The team at Fair Oaks Ford is one of a kind when it comes to customer service. More
by JVD1963
Employees Worked With
October 06, 2025
I always feel like Fair Oaks Ford does an excellent job maintaining my car. The service writer listens to my requests and documents it correctly. I’ve never had to come back because the work wasn’t done ri maintaining my car. The service writer listens to my requests and documents it correctly. I’ve never had to come back because the work wasn’t done right. More
by Steveweber_
Employees Worked With
September 30, 2025
Nice atmosphere and very knowledgeable people. Everyone was very nice. I have never had a salesperson like Serafin b4. And have never sat with the Service Manager, Bob was great. And the finance m Everyone was very nice. I have never had a salesperson like Serafin b4. And have never sat with the Service Manager, Bob was great. And the finance manager was very helpful. More
by mzv1226
September 26, 2025
We received exceptional service at Fair Oaks Ford when we purchased our Expedition. I would highly recommend this dealership and the employees such as Dean and Moe that we worked with! purchased our Expedition. I would highly recommend this dealership and the employees such as Dean and Moe that we worked with! More
by tadvorchak
