Fair Oaks Ford

Do not attempt to purchase a car from this dealership! !! My husband went in on Thursday evening while I was working, found a truck and gave a check to hold the price so that I could see the vehicle. He t !! My husband went in on Thursday evening while I was working, found a truck and gave a check to hold the price so that I could see the vehicle. He told them he would not be able to get back in until Saturday to sign the paperwork due to a conflict with work. On Saturday morning, he spoke with the dealership and was given the link to fill out the paperwork for financing so that when we got there all we would need to do is sign. Two hours later we receive a call that someone else is looking at the vehicle and they are crunching numbers and may buy the truck. Needless to say, we were quite angry because we legit were walking out the door to get there to sign paperwork that they clearly never got together, but ran our credit! How do you do business like this? Now I have a hard inquiry on my credit because of this dealership. We take great pride in having good credit and something like this harms it. In addition, we were passed around to speak with a couple different people regarding their mess up! I will for sure NEVER recommend anyone does business with this dealership! More

quick response, very helpful. Hope to hear from them soon. Ashley was rather helpfull and I am looking to hear a good word from her soon Hope to hear from them soon. Ashley was rather helpfull and I am looking to hear a good word from her soon More

Professional. These survey's do not move the needle with me. If I don't comment, that means all is good. I'm a busy guy and I'll let you know if I have a prob These survey's do not move the needle with me. If I don't comment, that means all is good. I'm a busy guy and I'll let you know if I have a problem. More

Pam was absolutely wonderful. I always get anxious when navigating the whole car buying process but Pam made the experience amazing! Very patience, gentle and knowledgeable. I nev I always get anxious when navigating the whole car buying process but Pam made the experience amazing! Very patience, gentle and knowledgeable. I never felt pressured or mislead during the process which is something I’m always nervous about with interacting with car salers. I would highly recommend her for any future buyer if you’re looking for an amazing buying experience. Thank you so much again Pam! More

Great experience. Xavier listened to whet I wanted to accomplish, gave me options ((I was ending a lease) and we were able to get this done in half a day. Xavier listened to whet I wanted to accomplish, gave me options ((I was ending a lease) and we were able to get this done in half a day. More

Fair Oaks Ford had the vehicle I was looking for at a great price. The staff was courteous! great price. The staff was courteous! More

Xavier is the best sale person! Very friendly and helpful and we will come back again! Very friendly and helpful and we will come back again! More

Xavier is a phenomenal salesman, he made the buying process seamless. He represents Fair Oaks very well. I would recommend Xavier to anyone. process seamless. He represents Fair Oaks very well. I would recommend Xavier to anyone. More

Very professional service dept. No wait checking in car at appointment time. Car maintenance done perfect with car wash and easy fast checkout. No wait checking in car at appointment time. Car maintenance done perfect with car wash and easy fast checkout. More

We were very pleased with our car buying experience at Fair Oaks Ford. Erik was very knowledgeable about the vehicle we were buying and explained all the features in great detail. He also kept us inform Fair Oaks Ford. Erik was very knowledgeable about the vehicle we were buying and explained all the features in great detail. He also kept us informed each step of the way int the car buying process. We also received follow up calls from both the Jeremy, the Sales Manager and from our sales person, Erik informing us we could call if we had any questions. More