Fair Oaks Ford

I had a great experience with Fair Oaks Lincoln in Naperville, when I went to trade in my car! From Justin who originally got me in the door to Eddie who spent countless hours with me, (basically clo Naperville, when I went to trade in my car! From Justin who originally got me in the door to Eddie who spent countless hours with me, (basically closing the deal) but certainly NOT pressuring me! I LOVE the no pressure part, which allowed me to “sleep on it”. I then went in the next day, (unfortunately Eddie had the day off), but Jorge was there to reassure me and answer any last minute questions before I went into the finance department to seal the deal! I’ve always taken my Lincoln there for service, and will continue to do so with my new one! Fair oaks Lincoln took what could be a painful experience, to a PAINLESS, PLEASANT, FUN experience, which will always keep me coming back as another satisfied customer!! More

Customer service at this dealership was wonderful. Jose Santiago provided an exceptional excellent customer service. He met us outside and asked us if we needed help. He went above and beyond making Jose Santiago provided an exceptional excellent customer service. He met us outside and asked us if we needed help. He went above and beyond making sure that we get the car that we are looking for ,that meets our needs. The test drive was wonderful , he didn't pressure us. He listened to our needs . He is the best .He loves his job , he is informed, competent and we felt that.He took his time to explain all the car garget, kindly and patiently. I highly recommend him, he is the best. More

This dealer ship is great jose Santiago is even better he was awesome and made buying my new car super easy and fast as possible i definitely recommend going to see jose if you need a car. Thank you fair oak was awesome and made buying my new car super easy and fast as possible i definitely recommend going to see jose if you need a car. Thank you fair oak ford and Jose. More

My husband and I had a horrible experience at this dealership working with Erik. We came to purchase an F-150 and after an hour of negotiation it was obvious they could not meet us where we wanted to dealership working with Erik. We came to purchase an F-150 and after an hour of negotiation it was obvious they could not meet us where we wanted to be for the truck and we decided to walk out. It was not until we had our backs to Erik that he stated he could get us where we wanted to be, when we still said no he continued to say he could get us lower than we wanted to be…we still chose to leave. Had he been up front from the beginning we would have left with the truck. 2 days later we went to another dealership and got $6K more than they quoted us for my trade in and a nicer truck for the price we wanted to pay. 3 weeks have gone by and Erik continues to hound my husband, and finally today stated they still had the truck and they have since discounted the price if we were still in the market. We came to leave with that truck that day, and Erik played nothing but the games that makes the car buying experience horrible. I would not recommend this dealership nor would I recommend working with Erik. We had an amazing experience elsewhere and it’s not surprising they still have the truck we came to buy. If they truly wanted our business they would have had it. Very unfortunate situation. More

Pam Hammersmith is the best salesperson ever! Her customer service is outstanding. We have bought multiple vehicles from her, and look forward to our next vehicle purchase with her. Her customer service is outstanding. We have bought multiple vehicles from her, and look forward to our next vehicle purchase with her. More

I worked with Serafin to get my new Bronco. It was a long process due to supply chain issues on Ford's end but he kept me informed the whole time. He called me a number of times, sometimes just It was a long process due to supply chain issues on Ford's end but he kept me informed the whole time. He called me a number of times, sometimes just to say there is nothing new to report but letting me know that I hadn't been forgotten. I would definitely recommend him if looking to buy a car. More

Pam was easy to work with on the purchase and was able to answer all my questions. answer all my questions. More

I would 10/10 recommended working with Noel at Fair Oaks Ford. My husband and I originally went in to custom order a new Maverick back in the beginning of the year but due to our older car not holding out w Ford. My husband and I originally went in to custom order a new Maverick back in the beginning of the year but due to our older car not holding out we went to cancel. Thankfully, Noel was able to work with us to transfer the money that we had already put down and they had the perfect truck on the lot that my husband fell in love with. The whole team was great to work with! Noel wasn’t pushy and trying to make a sale for his benefit, he was simply listening to our requests and giving us our best options. Thanks for all the help. My husband is enjoying his truck!! More

Jorge was great to work with and made the whole process smooth- and Quickly Thank you smooth- and Quickly Thank you More

Jorge and Tim were great to work with ! Both very professional and detailed and very helpful with my needs. I have purchased my last 2 vehicles from your dealership and will continue doing Both very professional and detailed and very helpful with my needs. I have purchased my last 2 vehicles from your dealership and will continue doing so. More