Falcone Automotive

Thoughtful and Considerate Everyone we dealt with was great!!! Matt is a very understanding salesperson. He ran multiple "what ifs" with the numbers of the various models we wer Everyone we dealt with was great!!! Matt is a very understanding salesperson. He ran multiple "what ifs" with the numbers of the various models we were looking at and was more than willing to do it over. After a couple of hours the first visit, with the test drive and questions we needed to cut it short. We asked if we could come back tomorrow-Matt never questioned it, just said sure no problem. He was very knowledgeable in regards to the features on the various models we looked at and was very helpful explaining the way a lease works. Jon Wilson did our lease paperwork, he also was very helpful explaining the multitude of paperwork we were signing!! The person who did the appraisal on our trade-I believe it was Gary(although not sure) was also great. I felt he was very fair in the price given for our trade. More

Outstanding Service Needed to replace a tire on my new CC. I anticipated having to drop the tire off and return later to pick up. Steve was able to pull it off so it was Needed to replace a tire on my new CC. I anticipated having to drop the tire off and return later to pick up. Steve was able to pull it off so it was just a short wait and I was back on the road. I own a restaurant and understand the level of service that make s one stand out above all the rest. My daughter actually referred me to Falcone for that reason. Great Job Steve! Thanks More

Best experience for car purchase Matt was great at helping me select my Subaru CrossTrek vehicle. Was originally going to head to Subaru dealership next to the Subaru plant in Lafayet Matt was great at helping me select my Subaru CrossTrek vehicle. Was originally going to head to Subaru dealership next to the Subaru plant in Lafayette. Was warned by family member who works at the plant of extremely long service times. As an alternate decided to go to Falcone first. Did not need to check out a 2nd dealership, loved the no pressure sales and no dealership fees. I went in one week getting details on various packages with prices and was told I was free to check out other dealerships. Contacted Matt three days later for a vehicle and it was ready for pickup the next Saturday. More

The Awesome Steve Steve is one of the nicest, friendliest, most helpful VW employees I've ever dealt with. And that includes Los Angeles, NYC and Las Vegas. He goes out Steve is one of the nicest, friendliest, most helpful VW employees I've ever dealt with. And that includes Los Angeles, NYC and Las Vegas. He goes out of his way to make sure you understand everything. Awesome guy. More

Quick and Reliable Historically, and as I'm sure most people experience, I have never walked out of a service center feeling confident about the service and customer ser Historically, and as I'm sure most people experience, I have never walked out of a service center feeling confident about the service and customer service I received. At Falcone, with Shelby leading the way, I never question my service plan and have confidence in the fact that what's best for me and my vehicle is top priority to her and her team. More

Great customer service Great customer service, friendly staff, and accommodating waiting area. Alex was friendly and knowledgeable while being very efficient as well. If you Great customer service, friendly staff, and accommodating waiting area. Alex was friendly and knowledgeable while being very efficient as well. If you want to be treated with honesty and respect and don't like wasting your time, this is the place to go. More