Falcone Volkswagen Subaru & Saab - Service Center

First time using Falcone service Brought my 2017 Outback in for service. Bought it from individual so this was my first time having car serviced and first time using Falcone service. Brought my 2017 Outback in for service. Bought it from individual so this was my first time having car serviced and first time using Falcone service. Entered in wrong area to begin with. A gentleman moved my car for me and took me to the correct area. The guys who helped me at the service desk were very nice and accommodating. Serviced the car for 24,000 miles, did recall work and changed a sensor lever which was under warranty. All completed within a timely fashion! More

Fantastic Service and Employees We brought our 2016 Forester in to get the brakes checked cause an another service place said we needed back brake. Ryan checked us in and explained p We brought our 2016 Forester in to get the brakes checked cause an another service place said we needed back brake. Ryan checked us in and explained probably we needed rear brakes cause they need to be change at around 58,000 miles we had 58,700. We left the car they and said we do need new rear brakes. They changed the brake pads,turned rotors. Within two and an half hours we had new and on our way. Always get great service from Falcone. Glad we bought the car here. More

Excellent and efficient service I had a 48,000 service call. I explained that I needed to leave by 11:10 am to get to another appointment in Carmel. The service technician made sure I had a 48,000 service call. I explained that I needed to leave by 11:10 am to get to another appointment in Carmel. The service technician made sure I was finished by 10:50 am! He was awesome! More

Total satisfaction...again! I brought my 2015 CrossTrek in for routine maintenance & to correct a recall issue. Every aspect of my visit was pleasant & efficient. It was a plus g I brought my 2015 CrossTrek in for routine maintenance & to correct a recall issue. Every aspect of my visit was pleasant & efficient. It was a plus getting a complimentary car wash too. I have no complaints at all, & would be happy to refer others to Falcone. I have already done so in the past. More

Air conditioner malfunction, leaking tire, and brake switch Ryan was extremely pleasant and helpful even in the midst of my frustration. I really appreciate the special care he provided to ensure that my Cros Ryan was extremely pleasant and helpful even in the midst of my frustration. I really appreciate the special care he provided to ensure that my Crosstrek was serviced in a timely manner. I most appreciate that much of the service was done under warranty - the compressor on the air conditioner went out on a car only 5 years old. I really appreciate that Subaru will cover this repair. What great customer service, great dealership, great product! I will highly recommend Falcone as a dealer who really does care about customer service and satisfaction. More

Very pleased with overall work and service team I brought my daughters Jetta in for a checkup and Oil Change. Steve at the Service Desk was very helpful. I was given very helpful info on what was ne I brought my daughters Jetta in for a checkup and Oil Change. Steve at the Service Desk was very helpful. I was given very helpful info on what was needed and what could be held off on including the cost. I appreciate the info being provided without any attempts to push me to move forward with things that could wait or were not physically relevant to the safe operation of the vehicle. More

Quick action on safety recall I recently received a warranty recall notice from Volkswagen for my 2017 Golf. I immediately called Falcone, where I bought the car, to schedule a ser I recently received a warranty recall notice from Volkswagen for my 2017 Golf. I immediately called Falcone, where I bought the car, to schedule a service appointment. I anticipated that I would have to wait a while for the correct parts to be in stock. To my surprise, the dealer knew the needed parts would be arriving in a few days and scheduled my appointment for the following Monday. When I got to the service department they were prepared for me. The technician completed the work in about an hour and then gave the car a complementary wash. Having the parts in stock and doing the work quickly removed any anxiety I might have had about a potentially dangerous failure in a long upcoming trip. More

SO very helpful! We don't even live in Indianapolis. We have a new Crosstrek and were on our way from Arkansas to Ohio. My phone would not pair to the car. Gene cam We don't even live in Indianapolis. We have a new Crosstrek and were on our way from Arkansas to Ohio. My phone would not pair to the car. Gene came right out, figured out my flip phone, and we were back in business! Thank you SO much for helping us! Diane O Border Springdale, AR More

Falcone Expertise! This is a brand new car as of July 2019. My husband and I have bought (3) cars from Falcone and you have never let us down. I feel fortunate to only t This is a brand new car as of July 2019. My husband and I have bought (3) cars from Falcone and you have never let us down. I feel fortunate to only take my car in for tune-ups and never had to visit the body shop except one time. So, to my dismay I'm in a rest stop in Pennsylvania in my shiny new car during 70+ MPH winds and my door bangs into the car next to me--I could have cried. My husband didn't want our insurance rates to increase and fix the car. But I told him this car isn't even 12 months old and I cannot stare at that dent every morning. We have got to get it to the body shop--push came to shove and I got my way! what was more impressive to me is you all took care of it in one weeks time so that I didn't have to drive that ridiculous rental for more than 5 days--thanks for that! Thanks to Missy and all the good people at Falcone Body shop. You really take care of us! More

Loaner Vehicle I purchased the Appearance Guard package for my 2019 Crosstrek. Since I live 50 miles from Indpls., Steve Lloyd made sure I had a loaner and let me k I purchased the Appearance Guard package for my 2019 Crosstrek. Since I live 50 miles from Indpls., Steve Lloyd made sure I had a loaner and let me know when my car was done. He is the BEST!! More