Falmouth Toyota

I came to Falmouth Toyota because my boyfriend purchased his Toyota there & has had good experiences with sales & service at the dealership. Falmouth Toyota didn't disappoint. Jack Maloney was wonderful! his Toyota there & has had good experiences with sales & service at the dealership. Falmouth Toyota didn't disappoint. Jack Maloney was wonderful! Knowledgeable, honest & respectful - especially of my budget! As a women I brace myself for a "bad" experience & aggressive salesmen as soon as I walk in the door. There was none of that! Jack was personable, he actually listened to what I wanted, didn't pressure me in any way. He allowed me to drive as many vehicles as I wanted & felt I needed to. I was looking for a used vehicle & at other dealerships, salesmen treated me as if it was a waste of their time to work with me because I wasn't buying new or leasing. Jack wasn't like that. He didn't insult me or try & sell me a car or items I didn't want or need but more importantly, he allowed me to take my time in making my decision. He explained the "negotiation process" to me and introduced me to the GM, Matt Murphy. Through the entire process Jack & Matt were honest & patient, taking the time to show and explain the costs involved in the purchase. Initially we couldn't agree on a price within my budget. Both Matt & Jack didn't insult my intelligence, didn't pressure me, offered me options & when I felt I just wasn't ready to make the purchase, allowed me to leave, again without insulting me or pressuring me. They respected my need to take my time and think about the offer we discussed. I needed to do this and had I been treated any differently, I never would have come back. The end result is that I was able to purchase a vehicle in excellent condition at what I feel is an excellent value with a terrific warranty! Jack made the entire process as smooth as possible - doing all the paperwork & working with my schedule. My car was immaculate & ready for me when promised! As before, Jack came through again, explaining all necessary paperwork to me and walking me through the vehicle before I drove away. Matt took the time to come out & thank me as well. I could not have hoped for or received a better experience! I will definitely return when needed to have my car service at Falmouth Toyota and would highly recommend them to anyone looking to purchase a new or used car! Thanks again Jack & Matt! Karen Dowd - Edgartown, MA More

Bought a 2006 4runner a week ago and so far seems to be a great truck. Jack and Ken were very easy to deal with during the process. They were not the high pressure type sale people with big fake smiles lik great truck. Jack and Ken were very easy to deal with during the process. They were not the high pressure type sale people with big fake smiles like you sometimes get. Ken drives the same truck, different year so he was intimately familiar with the functions and continued to give me tips even after I commited to the purchase. He even called me yesterday to see how the truck was treating me and if I had any issues. Even thought I live in RI I would drive back to Falmouth to buy again. More

I was looking for a 2014 Tundra. Visited one dealer (McGee) who had an amazingly low price on their website. When it came time to talk numbers they became cagey about sales price and only offered a ran (McGee) who had an amazingly low price on their website. When it came time to talk numbers they became cagey about sales price and only offered a range of several thousand dollars for my trade. Spent two weeks trying to get real figures from them. While waiting, I went to Falmouth Toyota and spoke with Jack & Anthony. Even though they didnt have the model I wanted in stock they gave me a fair value for my trade. They advised they could not sell a Tundra for the price advertised by McGee, no one could, and suggested I contact McGee and jump on the deal. Needless to say McGee still wouldn't discuss hard figures. I returned to Falmouth Toyota who gave me a fair price on a Tundra and did some horse trading to get one for me. To make the deal even sweeter, Peter in finance was able to get me a lower rate than Toyota offered allowing me go qualify for an additional cash discount. In summary, a great, no pressure experience. I WILL sing the praises of Falmouth Toyota to anyone who will listen. Thank you Jack, Anthony & Peter for going the extra mile. More

Our three year lease of a Honda CRV was coming to an end, and after visiting several different dealerships, we came into Falmouth Toyota. (We currently own of 2006 Avalon that has served us well.) Coby Signs and after visiting several different dealerships, we came into Falmouth Toyota. (We currently own of 2006 Avalon that has served us well.) Coby Signs reviewed several options for leasing. His presentation was professional, with no pressure to by or lease any particular car. His enthusiastic approach made our decision to lease another Avalon an easy one. All of the people we came in contact with at the dealership could not have been more pleasant. Thanks for the seamless way your staff handled all of the necessary paper work of closing out our old lease and initiating the new one. More

My second visit to the dealership. I am a recent widow and wanted to trade my husbands car as well as the toyota truck purchased 2 years ago. I was looking for a more practicical car with better milage a and wanted to trade my husbands car as well as the toyota truck purchased 2 years ago. I was looking for a more practicical car with better milage and the same monthly payment or better. Jack exceeded my expectation and was very helpful with suggestions. I settled with a new Rav 4 and much lower payments and still have the SUV feel that I was used to. Again Amy was extreally proficient yet friendly and most helpful. This was the 1st time that I went car shopping without a husband and I was nervous about doing so. Jack immediately put me at ease and made the experience a very happy one ! I will be referring Falmouth Toyota when ever the oportunity presents itself Thank you Falmouth Toyota ! Sarah ( Sally ) Neese More

I was in the market for a new Toyota. I did not have the time to travel from dealership to dealership or the patience for the "sales games". My research began on the internet for the vehicle that met my ne time to travel from dealership to dealership or the patience for the "sales games". My research began on the internet for the vehicle that met my needs. Armed with the advertised prices from 4 dealerships I contacted the sales managers from the 4 closest dealerships to me. All four dealerships responded to my request for the best price they could give me for the Toyota I wanted, but that is where the commonalities ended. Sullivan Bros Toyota could not match the prices advertised at two of the other dealerships and did not take the time to explain why, even though I explained that I would purchase from the dealership that could give me the best price in writing and stand behind it. Boch Toyota had a low advertised price and provided paperwork to support the advertised price but would not budge from that price without "my coming in and talking with them to make sure I liked the vehicle". I explained that I had no intention traveling to multiple dealerships and the only dealership that I walked into would be the one that could meet my criteria and I would be in to purchase, simple as that. They continued to invite me to come in and meet with them, drive the vehicle, see "my new car", none of which I intended to do. McGhee Toyota was even more disappointing. Their advertised price was well below all the other prices, for the same vehicle. When I asked for the best deal they stated that it was their advertised price. Then I asked for the price in the form of a quote and I was told that they could not email the sticker, despite asking for a quote not a sticker. I was emailed a list of options included with the car followed by the statement: "And our lowest advertised price is still 28,850 plus the taxes and fees." When I asked if the "advertised price" was the price I would pay, and stated " I'm looking for a quote in writing. I don't think it is much to ask if you want me to purchase a vehicle from you. " The reply came back: "Actually with the rebates and incentives changing on this car, you would be around our invoice for this car, which is 33.7K." Nearly $5,000 dollars more when I held him to putting it in writing Finally, my dealings with Falmouth Toyota: I found Anthony to be honest and forthcoming. He explained what his price was, what it included above invoice and how he could discount it. He further explained how and why the other dealers "advertised prices" differed from his. He foretold the dealings with the above dealerships as the situations unfolded. He invited me to purchase from the "advertised priced " dealership if they could deliver as promised, they could not. So I walked into Falmouth Toyota yesterday, picked out the vehicle I wanted to purchase and purchased it. No changes to pre-negotiated agreements, no surprises, just make a purchase. Its really a simple transaction, pick out a vehicle, agree upon a price and purchase it. It's not rocket science if you purchase from individuals that have respect for you and your time and do not try to trick you into something. Thank you Anthony Spagone and Matt Murphy, it was a pleasure! More

As far as car dealerships go Falmouth Toyota is not bad. I don't particularly like dealing with sales people in general but this wasn't too painful. Mark Faria was my initial salesman, it was evident early I don't particularly like dealing with sales people in general but this wasn't too painful. Mark Faria was my initial salesman, it was evident early on that he was very new to the job but he was pleasant enough, not pushy at all which was a big plus for me. He was not very knowledgeable about the vehicle I wanted but that was fine, I had done my research beforehand. Ray Bourgeois was the manager that we played that game with as far as price goes, I figure the customer is going to get screwed anyway you slice it but he was pleasant and he " found " me the truck I wanted. Amy, the financial person was very nice and didn't try and sell me etched glass so that was a relief. There was a mix up with the paperwork due to Mark's inexperience but another manager Anthony took care of that. If Mark keeps his sales pitch laid back like it was for me he probably will do well, I sort of felt bad for him. I, like most people I know hate the whole process of buying a car, no matter how much you prepare for it you drive away feeling like you got screwed, and this was no different. I will say that most of the people I met there acted nice. Service is how I judge a dealership so we'll just have to wait and see. More

We went into this dealership knowing which vehicle we wanted to purchase. Anthony had to call different dealerships to locate the vehicle, which he did, and kept us informed while doing so. It was read wanted to purchase. Anthony had to call different dealerships to locate the vehicle, which he did, and kept us informed while doing so. It was ready for pick-up before the promised day. He spent time with us in the vehicle, expaining how everything worked and made sure we had no further questions. We never felt rushed or pressured. Anthony is the best salesperson I have ever dealt with. He is very nice and professional. Will definitely refer him to friends. Looking forward to dealing with Falmouth Toyota for our service visits!!!! More

I had an overall great experience. The dealer I worked with was very low pressure. The car has been outstanding and I would recommend this dealership. with was very low pressure. The car has been outstanding and I would recommend this dealership. More

Professional employees that took the time to work with me to make buying a car less stressful. This is the second vehicle I have purchased from this dealership and I will not go anywhere else in the future. to make buying a car less stressful. This is the second vehicle I have purchased from this dealership and I will not go anywhere else in the future. More