Falmouth Toyota

I really wasn't anxious to look at new cars since I had two months left on my current Toyota lease. However, when I explained that I was planning to start looking in about two months, the sales staff said two months left on my current Toyota lease. However, when I explained that I was planning to start looking in about two months, the sales staff said I should come in now and look at what they might be able to do for me. I wasn't disappointed. In fact, I was shocked in a pleasant way and was so thankful I had let myself take advantage of the opportunity. My sales person, Anthony Stagnone, proved to be an honest likable person that I would recommend to anyone. He made me comfortable and did not disappoint in terms of what he was able to offer. Overall, I can truly say that this buying experience with Falmouth Toyota was the best that I have ever had in my over forty years of buying/leasing automobiles. More

We had a good experiance overall, Anthony was very easy to work with and we were happy with our deal and puchase. We little dispointed with the cost of the remote starter, we thought after pricing it on Ed to work with and we were happy with our deal and puchase. We little dispointed with the cost of the remote starter, we thought after pricing it on Edmunds it was overpiced by the dealership. Other than that we were pleased. More

Matt Murphy introduced us to Ken Collings who made the commmonly adversarial new car buying experience quite enjoyable. After taking us for our requested test drive in a Toyota Rav 4, Ken listened to the commmonly adversarial new car buying experience quite enjoyable. After taking us for our requested test drive in a Toyota Rav 4, Ken listened to the features we were looking for and gave us several reasonable choices to consider with quite fair pricing options. My wife and I were so happy with his suggestions we wound up buying a new Rav 4 for me and a certified pre-owned Rav 4 for her. Also, Falmouth Toyota gave us good value for our trade-in. We are very pleased to be a "Toyota Family."--Charlie & Sue More

Falmouth Toyota has the best service department I have ever used. They are friendly, accomodating, reasonably priced, will actually tell you if what you wanted isn't really necessary (I asked for 4 new t ever used. They are friendly, accomodating, reasonably priced, will actually tell you if what you wanted isn't really necessary (I asked for 4 new tires and they told me I didn't need them yet!!). I enjoy waiting in their waiting area. They have muffins, coffee and wi-fi. I would recommend them very highly. More

I was really pleased with my salesperson, but was not pleased at all with the way my 4runner was delivered to me. I've purchased a dozen new vehicles in my life & this was the worst delivery I have ever pleased at all with the way my 4runner was delivered to me. I've purchased a dozen new vehicles in my life & this was the worst delivery I have ever had. The vehicle was not cleaned well, in fact I don't think that it was hand waxed. There was sand on all of the seats, no mats in the vehicle, sand on the floor, some tape and threads on the floor, tape that hadn't been taken off the center console, and some glue type substance on the hood and roof. A few days later when I washed and waxed the car I found a very small gouge & ding on the passenger side quarter & scratches in several places on the vehicle that I was able to buff out (with some elbow greese and compound). The dealer was very friendly overall, gave me a good price on my new vehicle and trade, but the delivery and subsequent dealings with the service department is enough for me not to recommend them. It would be unlikely that I will return here for another car or for service in the future. More

We narrowed down to 2 vehicles and would have bought from Falmouth Toyota, but chose the other vehicle for its options and transmission and the other dealer offered a better deal on our trade. Everything was Falmouth Toyota, but chose the other vehicle for its options and transmission and the other dealer offered a better deal on our trade. Everything was straight forward with them and everyone was friendly and professional. We would definitely recommend them and we will shop there again. More

After a BAD experience at Route 44 Toyota (Bait and Switch, of which the add for the sold truck is still on the internet 2wks later), I went to Falmouth Toyota. I told them about Route 44 and they laug Switch, of which the add for the sold truck is still on the internet 2wks later), I went to Falmouth Toyota. I told them about Route 44 and they laughed. I said what I wanted for a truck and price and we came to an agreement. For my trade in I found Route 44 had STOLEN my registration. They never asked for it, just took it and I HAD BEEN DRIVING WITHOUT IT. Stay away from Route 44 Toyota. Falmouth Toyota was good to deal with. I chose to wait a week to pick up the truck and it could have been serviced during that week but they did wait till the day I came and I waited an exta 2hrs. Could have been better but I did buy there and I'm happy with the truck. More

This dealership, without question, is clearly the best dealer I have ever done business with. No other dealer comes close. If all your dealers were as good as the Murphys, Toyota would be untouchabl dealer I have ever done business with. No other dealer comes close. If all your dealers were as good as the Murphys, Toyota would be untouchable. As it is, Toyota's name is still admired. Max McCreery Martha's Vineyard, MA More

I made an appointment and the floor mat was NOT in! The inspection sticker took 45 minutes.The sophestry of the mailing that there was a $34 "Anniversary Coupon" was aggregious.I am going to Toyota Inc. an inspection sticker took 45 minutes.The sophestry of the mailing that there was a $34 "Anniversary Coupon" was aggregious.I am going to Toyota Inc. and Senator Brown with the PATHETIC business model you present.AS an MBA professor teacing operations management you people are the antithisis of 5sigma Total Quality Management! Don't EVER contact me and take me off all mailing Two Camary leases and I am through with you people. More

I began searching for a used late model 4Runner in January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, prof January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, professional and informed when answering my questions about the vehicle. I especially appreciated the professional manner in which he communicated with me - answering questions promptly and not being peppered with a barrage of sales-oriented emails or phone calls upon first contact. My experience at Falmouth Toyota was refreshing in contrast to my experience with a dealer in Enfield, Connecticut from whom I received upwards of 8 self-praising emails in a week after a single contact/inquiry, one in which a salesperson went on about himself, his interests, his hobbies, how successful he was, his family - how his daughters are "expensive", implying that he needs a sale. I found this tactic very offensive and immediately ruled them out even though they had a vehicle I was interested in. After consideration of several factors, I decided to purchase a new 4Runner and began inquiring with several dealers in my area. Here in Maine, I ran into several dealers who didn't have the vehicle I wanted and gave me a time-frame of up to 4 weeks necessary to get it. I called another dealer in Topsham, ME seeking a price on the 2010 4Runner Limited I wanted so that I could get back to my finance representative that day. I called them on a Monday and didn't hear back from them until the following Friday. I was shocked, you'd think someone would be more motivated to sell a new car, especially in today's economy. So, I ended up back at Falmouth Toyota because of the dead-ends I was hitting in my area. Tom, again, was professional in communication and not a single time did he make me feel pressured about a purchase. He was able to locate the exact vehicle color & options that I wanted in a matter of hours, not days!! The price that we negotiated on the vehicle was very fair and for someone who has hated every past experience in purchasing a new car, I must admit, to my surprise, not only was this was my best experience ever, but Tom and his staff actually made it an enjoyable experience. Only after the final price was agreed upon, we realized we would have to take possession of the car outside Massachusetts to avoid a forfeiture of a portion of the sales tax due to a lower rate in Maine. Falmouth Toyota agreed to deliver the car across the Mass. border for no additional charge. Thanks! That was awesome! Falmouth Toyota has exceeded all of my expectations of new car dealers and have me convinced that the purchase of a new car actually can be a positive and rewarding experience. Special thanks to Tom Murphy, Amy Killoran and John O'Keefe for all of your assistance in making this a smooth and enjoyable process! More