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Falmouth Toyota
Buzzards Bay, MA
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,910 reviews
July 18, 2020
I have been doing business with this dealership for over 30 years and it continually gets better and better. The friendly staff from top to bottom is the best. 30 years and it continually gets better and better. The friendly staff from top to bottom is the best. More
by Baseball Chuck
Employees Worked With
Other Employees :
Ian Nixon
July 11, 2020
painless, respectful, professional My experience at Falmouth Toyota was, as I had been told my numerous friends and family, repectful and painless experience. As a single woman, walk My experience at Falmouth Toyota was, as I had been told my numerous friends and family, repectful and painless experience. As a single woman, walking in to a dealership can be daunting and scary. All concerned were very professional and made the whole process of buying a car clear and not overwhelming. At no time did I feel I was threatened with the big decision, the details were understandable and I felt David as well as the finance officer explained with the details. I left with car I wanted, financed with a payment that fit in my budget. More
by capejane
July 04, 2020
Professional, courteous, and helpful! I had a great buying experience at Falmouth Toyota. Ronnie Sjahfiedin was extremely helpful in finding the right vehicle that matched my needs. He e I had a great buying experience at Falmouth Toyota. Ronnie Sjahfiedin was extremely helpful in finding the right vehicle that matched my needs. He explained all the benefits of the RAV4 I bought and went the extra mile insuring my vehicle was in pristine condition. John O'Keeffe added to the great experience I had by expertly handling all the sales paperwork and the registry forms. I can't say enough about the outstanding people at Falmouth Toyota. I highly recommend the dealership to anyone looking for a new or used vehicle. More
by C. Macwattie
July 03, 2020
This dealership is great. This is the second RAV4 I have leased from them. In both cases I purchased the car over the phone. Fairly priced and everyone I’ve met is more than nice. It was definitely worth th leased from them. In both cases I purchased the car over the phone. Fairly priced and everyone I’ve met is more than nice. It was definitely worth the hour trip to get to Falmouth Toyota. I would also recommend salesman David Degravio who was very helpful. More
by Jgkeefe1
Employees Worked With
Keith Stanger, David Digravio
July 02, 2020
My family has purchased many vehicles from Falmouth Toyota and I don’t see us ever needing to purchase from anyone else. The professionalism, honesty and simply the welcoming, genuine environment break Toyota and I don’t see us ever needing to purchase from anyone else. The professionalism, honesty and simply the welcoming, genuine environment breaks the stereotype attached to car manufacturers and dealerships. They treat you fairly and want your repeat business so your satisfaction is most important the the FT team. More
by rwallace143
June 29, 2020
Ronni S in Falmouth was absolutely amazing to work with , He was able to help every step of the way , even set up my phone in the car ! Will be referring all of my customers to him ! Thanks for helping us ge He was able to help every step of the way , even set up my phone in the car ! Will be referring all of my customers to him ! Thanks for helping us get our dream highlander ! More
by Brandon
Employees Worked With
June 25, 2020
Very smooth buying process and great service department I have been taking my 2008 and 2012 to Falmouth Toyota for a while. I appreciate the honest, friendly and upfront service department. We recently had I have been taking my 2008 and 2012 to Falmouth Toyota for a while. I appreciate the honest, friendly and upfront service department. We recently had a chance to experience the sales side when we traded our 2012 Prius in for a new RAV4 hybrid. Brian Nascarella was very pleasant and easy to work with, making the process painless. Ian Nixon went over the financing information in a clear manner and was very personable. And we love, love, love the new car! More
by JMHJCH
Employees Worked With
Other Employees :
Jesse Szumita, Keith Stanger, Ian Nixon
June 25, 2020
Ronnie Sjahfiedin was very informative, professional, and courteous in helping me select my RAV4. He carefully explained all of my options and queried me concerning my desired uses for a vehicle. He then sh courteous in helping me select my RAV4. He carefully explained all of my options and queried me concerning my desired uses for a vehicle. He then showed me several vehicles that met my needs, and once I found the RAV4 explained all the particular benefits that matched my vehicle needs. Ronnie is an outstanding person who goes the extra mile to assist his customer needs are met and satisfied. Thanks Ronnie for all your help! More
by C. Macwattie
June 24, 2020
Always consistent and professional in service and sales. I wouldn't go anywhere else...I have leased cars, purchased from my lease, purchased new cars and always had my cars serviced and financed here I wouldn't go anywhere else...I have leased cars, purchased from my lease, purchased new cars and always had my cars serviced and financed here More
by debbiecape
Employees Worked With
Other Employees :
Chris McCarthy, Derek Ditmars
June 23, 2020
Maria O’Neil made my car buying experience pleasurable and simple. She was attentive to what I was looking for and helped me purchase a New 2020 Toyota Camry SE. It was a fast and smooth transaction. So d and simple. She was attentive to what I was looking for and helped me purchase a New 2020 Toyota Camry SE. It was a fast and smooth transaction. So different than other car buying experiences that I have had in the past. My parents also purchased a Toyota Forerunner from Maria. They were just as happy with their purchase. Also, Ian Nixon and John O’Keefe in the Finance Department were a pleasure to deal with. They were extremely helpful and were very knowledgeable. Everyone at Falmouth Toyota helped to create a relaxed buying experience. One that I will definitely do again and recommend to anyone looking for a Toyota! Thank you Falmouth Toyota. Especially, Maria O’Neil! Marc J. More
by Marc J.
