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Falmouth Toyota
Bourne, MA
1,915 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,915 reviews
August 14, 2017
As a woman, I felt respected & comfortable w/ the experience I traveled from the South Shore to Falmouth Toyota after reading about the dealership and hearing/reading positive reviews. My experiences in purchas I traveled from the South Shore to Falmouth Toyota after reading about the dealership and hearing/reading positive reviews. My experiences in purchasing a vehicle have previously felt rushed and pressured. Not so at Falmouth Toyota. Steve Springer took ample time to acquaint me with the choice of vehicles, to review the operations, and to follow up on questions. The facility was welcoming and spacious. Returning for my inspection sticker was easy. I enjoy my new Highlander which has a spacious area for my 2 dogs in the back. This entire experience was a pleasure. More
by Highlander - for Sussex Spaniels
Employees Worked With
Todd Davis, Steve Springer
August 14, 2017
Purchase of 11th new vehicle from Falmouth Toyota in 8 years As always the sales experience was no hassle, no pressure, dignified, and low key. 11th purchase from Falmouth Toyota John O'Keeffe sales consultant As always the sales experience was no hassle, no pressure, dignified, and low key. 11th purchase from Falmouth Toyota John O'Keeffe sales consultant great as always. Tremendous and unbelievable amount of product knowledge. Falmouth Toyota firing on all cylinders. More
by aacollette
Employees Worked With
Other Employees :
Ian Nixon
August 13, 2017
Fantastic Dealership We experienced a truly wonderful experience when purchasing a 2017 RAV 4 recently (7-2017). From Ken Collings (salesperson) to Amy Killoran (Sales Ma We experienced a truly wonderful experience when purchasing a 2017 RAV 4 recently (7-2017). From Ken Collings (salesperson) to Amy Killoran (Sales Manager) to Justin White (Business/Finance associate, every single individual was friendly, welcoming, knowledgeable, and most accommodating. At no time during our negotiations with Mr. Collings or dealing with Amy did I or my wife sense any "pressure", like we experienced at Balise Nissan in Hyannis, or the Toyota dealership in Hyannis. If you are seriously considering the acquisition of a Toyota, it is an absolute must to do business with Falmouth Toyota. More
by Rick Wolf
August 12, 2017
Great experience! I had been looking to lease a truck for about a month. I emailed or spoke to MANY dealers. The big dealers used "bait and switch" and some outright I had been looking to lease a truck for about a month. I emailed or spoke to MANY dealers. The big dealers used "bait and switch" and some outright lied. Falmouth was soooo easy: no hidden fees, no hidden agenda, very courteous and helpful. I was in and out in 35 minutes and the pricing was very competitive. Highly recommend this dealership. More
by jojojohnson
Employees Worked With
Evan Bridges
August 10, 2017
Leased a car! I wasn't sure about leasing a car since I had heard so many night mare stories, but I went to Falmouth Toyota just for kicks and I ended up leasing a I wasn't sure about leasing a car since I had heard so many night mare stories, but I went to Falmouth Toyota just for kicks and I ended up leasing a brand new Rav 4! Everyone was very helpful and it didn't feel like the steriotypical sleazy dealership. I am about to graduate from college in a few months and Toyota has THE best deals for upcoming or recent college graduates. More
by Jillian Reichert
August 08, 2017
Highly recommend I highly recommend Falmouth Toyota. They were courteous, not overly pushing you to buy, and very helpful! When I am ready for another car, I will I highly recommend Falmouth Toyota. They were courteous, not overly pushing you to buy, and very helpful! When I am ready for another car, I will definitely go back to Falmouth Toyota. More
by Sharon Hines
August 06, 2017
Best on Cape Cod or Amywhere in Massachusetts Best Place to go to Buy or service a Toyota . #1 Place to deal with people who know Toyota Cars and Trucks. Highly recommended. One Stop Shopping. Best Place to go to Buy or service a Toyota . #1 Place to deal with people who know Toyota Cars and Trucks. Highly recommended. One Stop Shopping. More
by Sean
August 04, 2017
Buying a new car Falmouth Toyota made buying a new car so easy. They never pressured me. Everything moved so smoothly & quickly. I've been dealing with them since 2005 Falmouth Toyota made buying a new car so easy. They never pressured me. Everything moved so smoothly & quickly. I've been dealing with them since 2005 when I bought my last Toyota. The service department has always been fair, honest & polite. . I highly recommend them. More
by Ml
Employees Worked With
Other Employees :
Keith Stanger, Steve Springer
August 03, 2017
A different car buying experience It's nice to know there are still family oriented car dealorships around. I networked everything via friends before approaching Falmouth Toyota. Eve It's nice to know there are still family oriented car dealorships around. I networked everything via friends before approaching Falmouth Toyota. Everything I was told came true to include a personal telephone call from the owner days after my purchase. Honesty is such a great policy! Sam Martin, Cataumet More
by samumartks
August 02, 2017
Great service, great facility upgraded to serve the customer The hands off, no pressure, give me the details works. I appreciate getting that kind of offering from salesmen. It was obvious from the start that The hands off, no pressure, give me the details works. I appreciate getting that kind of offering from salesmen. It was obvious from the start that Ken Collings has been "aroung the block," knows his business. That was the tipping point for me. Having had a prior experience with this dealer with other family members helped a great deal. I really like the facility format too, clearly designed to serve the customer. Attitude matters, and everyone was very cordial and friendly. Also, working with the financial associates Todd and Justin was just as pleasurable; here are the facts. More
by John Sisson
