Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,271 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
Contact Dealership
View Awards

8101 W 159th St

Tinley Park, IL

60477

Directions

By Type

Showing 9,271 reviews

June 07, 2023

Service personnel were very courteous when I arrived and was able to be in and out within a few minutes. More

by EDB1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2023

When I reciwved my car there was supposed to be a 27 point inspection.. no washer fluid , Car was in sports mode meaning it was driven , bottom bracket missing off vehicle as well . ... More

by wynnrealtycorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 07, 2023

I was taken care of as soon as I got there and the car was done on time they said it would More

by RJP1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that TJ met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

June 07, 2023

After confirming my appointment and valet pickup and drop off times, you failed to adhere to the scheduled times. When calling, it was nearly impossible to get a human who was able to assist me. This is the More

by TILLERYCHIMILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember which Mike I dealt with but remember speaking to Tom at some point., Tom Salin
Report | Print
Jun 11, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 06, 2023

They do not inspect the used cars they sell. One day after purchasing, I noticed the window wipers were severely damaged and needed replaced. The key fob batteries were low and needed replaced.a More

by STRM22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Lupo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith
Report | Print
Jun 10, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jul 16, 2023 -

STRM22 responded

I wasn't contacted since my last response. Just discovered one of the third row seat belts is completely missing. Love the vehicle, but definitely the worst and most trouble I've ever had with a used car purchase. I hope you guys do a better job inspecting the vehicles you're selling. Brakes and seat belts should be number one and two on a checklist.

June 05, 2023

Very friendly and accommodating. ..short wait, nice waiting room..quick service and good service A+ More

by nocurb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Larry and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

June 04, 2023

I had the worst experience with this center. After three appointments and spending the whole day at the service center they told me that the guy who should fix my car left early and they they sh More

by F.MARJI
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 01, 2023

Service department went above and beyond when replacing my cars engine. I was extremely satisfied. Tom in customer service was a constant professional More

by BLARSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 02, 2023 -

Family Hyundai responded

Thank you for your review and kind words for Tom and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 01, 2023

The last couple of times that I’ve brought my car in they forgot something, this time when I left the shop there is something rattling under my car which leads me to believe they didn’t tighten my safety shi More

by dugzgirl98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 31, 2023

Fast, friendly service, close to home, clean facility, explained what they were going to do More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. gentleman
Report | Print
Jun 01, 2023 -

Family Hyundai responded

Thank you, Karen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

1
...
143
144
145
...
928