Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
Contact Dealership
View Awards

8101 W 159th St

Tinley Park, IL

60477

Directions

By Type

Showing 9,329 reviews

May 25, 2023

Great service, got me in and out, service staff is , car was cleaned and ready when promised More

by Marc D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Eric Kratschmer
Report | Print
May 26, 2023 -

Family Hyundai responded

Marc, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 25, 2023

Went in for 1st oil change and rotation at 5500 miles. Was told during purchase of car will have free always. Got free then called afterwards cuz receipt said 7500 miles. Told me I should’ve gone in at More

by RIJOBE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice Branch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 25, 2023

ARRIVED AT MY SCHEDULED TIME ONLY TO BE CONFRONTED BY ABOUT 10 HYUNDAIS LINED UP WAITING FOR SERVICE. HAD TO PARK BEHIND THEM. MY CAR WAS NOT PULLED INTO THE SERVICE AREA FOR 35 MINUTES. DID NOT GET MY G More

by jefflavette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CRYSTAL DURAN
Report | Print
May 26, 2023 -

Family Hyundai responded

Thank you, Jeff, for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 25, 2023

Service is one of best sales person very interested help me to get approved for car loan thanks you 👍 More

by SILVA.JESUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith, Sonata Bartkus
Report | Print
May 26, 2023 -

Family Hyundai responded

Thank you, Jesus, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 26, 2023 -

SILVA.JESUS responded

Very satisfied with the service happy too

May 25, 2023

The staff was very friendly, informative, and helpful while servicing my vehicle. The staff kept me updated about my vehicles progress throughout the process More

by JOSEPHBUTKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Family Hyundai responded

Thank you, Joseph, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 24, 2023

To the owner of family Hyundai, I am delighted to send this note to acknowledge the excellent customer service of your manager Michael this past week at your Tinley Park location. The service departmen More

by ajordanwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Report | Print
May 25, 2023 -

Family Hyundai responded

Thank you, Amadi, for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

May 24, 2023

Everything went well Tom is amazing to deal with ! So glad i chose Family to deal with More

by ge19edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 25, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Tom, and for taking the time to leave us this wonderful feedback!

May 24, 2023

Only complaint is how long it takes to get an appointment. They man who registered me was very friendly and got me on my way quickly. Pick up was after service hours, but went smoothly with cashi More

by kjerickson345
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Report | Print
May 25, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Family Hyundai,

May 24, 2023

Great overall experience! Everyone was nice and helpful to me and my family the day we came in More

by Raniahattar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 23, 2023

They are horrible would not recommend any one time purchase a car from there they are selling cars that don't last needs recalls More

by Yattacow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob ross
Report | Print
May 27, 2023 -

Family Hyundai responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

1
...
152
153
154
...
933