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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,772 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,772 reviews

October 22, 2022

Very good service with friendly, helpful staff. Reps kept me abreast of work progress. I was very pleased with the work done. More

by cwett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
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Oct 23, 2022 -

Family Hyundai responded

We are very happy to have provided you with a positive experience. Thank you for taking the time to leave us a five-star rating. We sincerely value your business and look forward to your next visit.

Helpful
October 22, 2022

Great service, just too long to wait for an appointment. Two months lead time to check on check engine light. More

by EJONES1504
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Casey
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Oct 23, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. We appreciate you taking the time to leave us a review. We'll be sure to share your comments with our crew.

Helpful
October 22, 2022

Crystal was a pleasure to work with. My service was quick and efficient. I will definitely be back. More

by oconnorjim23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal, Eric Kratschmer
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Oct 23, 2022 -

Family Hyundai responded

Thank you for your business. We appreciate your five-star rating. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

Helpful
October 22, 2022

I enjoyed my salesman, but not the finance area. I got one price from the salesman, and we agreed. Finance then added a few extra thousand dollars on the car. He disguised it by adding on things More

by raybrown37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry the salesman
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Oct 23, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, Ray. We appreciate your review, and we'll be sure to share feedback with our crew. Congratulations on your new purchase, Ray.

Helpful
October 21, 2022

Terrible customer service, frequently lying about the estimated duration of repairs and place in line More

by Hyundai0
Recommend Dealer
No
Employees Worked With
Jaclyn Bobbitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Helpful
October 21, 2022

No communication. Took 8 hours to do an oil change. If I would have known I would gave rescheduled More

by Scubba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Salin
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Oct 26, 2022 -

Family Hyundai responded

Thank you for providing this feedback. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns.

Helpful
October 21, 2022

I called every week for three weeks, after receiving the maintenances brochure, and never received a call back. Service was fine once I was able to get in, well past my 5,000 mile mark. More

by Moondoggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not Applicable
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Oct 23, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case.

Helpful
October 21, 2022

I had made an appointment with Tom for a check engine light issue. He was able to get a mechanic for me pretty quick given the busy day and had me ready to go in an hour and a half. The service was exc More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 23, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tom here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
October 20, 2022

Dealership is fine, took too long to schedule an appointment, I had to wait many weeks. More

by druetzlerr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Report | Print
Oct 20, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Helpful
October 20, 2022

Family is very customer friendly and attentive to their customers needs. The waiting room is always clean. They get you in and out quickly. More

by hayzeleyes927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 20, 2022 -

Family Hyundai responded

Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Helpful
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