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Family Hyundai

Tinley Park, IL

4.4
9,291 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,291 reviews

October 10, 2022

Very happy no pressure sales Sharron ramero took her time showing me several cars and explained all my options More

by Tjurgensen09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharron ramero , Eric Kratschmer
Oct 10, 2022 -

Family Hyundai responded

Thank you for taking the time to leave us a five-star rating. We're thrilled to hear that you found your experience with Sharron to be a positive one.

October 10, 2022

Friendly staff, service is good and they check the overall condition of the car. I have never had to return for incomeplete service. More

by Shoediva70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Family Hyundai responded

Thank you for the five-star rating for our service department. We truly appreciate your business. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

October 10, 2022

The service was terrible, they took over 3 months to fix my car and they tried to give it back to me with problems. The service supervisor was unprofessional I felt like and disrespectful the only 2 good t More

by Asad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 14, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 10, 2022

Very fast acknowledgment of my service call and addressed my need for a cars part. More

by Roger Renik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Family Hyundai responded

Thank you for your business, Roger. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

October 09, 2022

Great service kind employees car was finished in a timely manner I’m very pleased with the car I chose the beautiful Genesis More

by masoncarrie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 09, 2022

The car situation started off very stressful but ended well…..Thanks to everyone that helped me. More

by CCarter
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank You to the mechanic that took care of my car
Oct 10, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 09, 2022

No communication about the status of my vehicle salesman is a liar I’ll pay to have my truck serviced elsewhere More

by layingpipe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 08, 2022

Work really fast. Their salesman Adam greeted me right away. After completing the paperwork his manager Greg also came by to greet me as well. More

by TAMLETRAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Family Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Family Hyundai are glad to have you as a customer.

October 08, 2022

The dealership was very clean and most of the sales people were friendly. Overall nice More

by LADYDI4368
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Keller
Oct 10, 2022 -

Family Hyundai responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

October 08, 2022

I called multiple times for 2 months to get an appointment for my first oil change. NOBODY ever answered or called back. I also have a recall for our other Hyundai that I haven't been able to sche More

by linda.frigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobody
Oct 13, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, Linda, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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