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Family Hyundai

Tinley Park, IL

4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,329 reviews

September 30, 2022

At Family Hyundai I am always greeted with friendly faces and efficient service! Thank you. More

by ears3580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 29, 2022

Great job. Staff is very nice and helpful. Great service overall. I have no complaints More

by Larita Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 02, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2022

Very nice and reliable. They kept me informed, also let me know what other work was needed More

by Hottie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
African American lady
Sep 30, 2022 -

Family Hyundai responded

Thank for choosing Family Hyundai. We look forward to having you as a valued customer for many years to come!

September 29, 2022

Good service and communication. The salesperson was very responsive. Kept me in the loop and informed with updates. Internet sales were good too. Financing took forever and the whol More

by Curious_George
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Powers
Sep 30, 2022 -

Family Hyundai responded

Thank you for the honest review. We truly appreciate your business and look forward to having you as a values customer for years to come.

September 29, 2022

CRYSTAL WAS AMAZING AS PER USUAL SHE ALWAYS HELPS ME AND IS VERY KIND. THE WHOLE PLACE IS GREAT More

by CD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRYSTAL DURAN
Sep 30, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 29, 2022

Skip was helpful and patient! I came in earlier this year inquiring about the GV70. Months later I came back and was able to secure the 2023 Sport prestige. I love this car! Every More

by Black Wealth Loading, LLC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Family Hyundai responded

Here at Family Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 29, 2022

I took my car in for an oil change and it needed some routine maintenance done. I get to take it home. But then the next day my battery dies and needs to be replaced. No one mentioned anything. More

by meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Oct 03, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 29, 2022

Service on vehicles sucks ! My vehicle spent two weeks there for something minor. I will not refer anyone, nor will I purchase another vehicle from this location!!! More

by blood065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Family Hyundai responded

Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 29, 2022

Excellent team very professional and friendly get you in and out an a timely time. More

by NTTTSCATESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2022

Kristi in sales was awesome! Not pushy at all and explained everything in detail and answered all my questions. She understands that making a large purchase isn’t easy. She’s dow More

by GREYHOUNDMOMMY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
Sep 28, 2022 -

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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