Family Hyundai

Nice and fast service . My only issue was the long appointment date! Matt was very helpful. Will be back in December . My only issue was the long appointment date! Matt was very helpful. Will be back in December . More

I do love my 2018 Hyundai and the sale service at that time, but this review is solely about the service department. Whether it’s a scheduled oil change or walk-in, the service center always has us waitin time, but this review is solely about the service department. Whether it’s a scheduled oil change or walk-in, the service center always has us waiting for hours! Always tons of sailspersons walking around doing nothing, but never enough staff to take care of the cars once they’re sold. Everyone is always kind and friendly, but I’m just tired of waiting months for an oil change just to sit there for hours, and you can’t even book online anymore. My husband brought in my car as a walk-in knowing the front brake pads/rotars needed repair. Instead they tried to upcharge for a diagnostic fee, forgot he stayed waiting after he had worked a night shift and staff went on break, and offered a few dollars off for having him wait over 4 hours (they also did the oil change they told me they couldn’t do for 3 months). My brother constantly has the same issues and has to fight to get a loaner car while they spend hours doing an oil change because they’re so backed up. The warrantees SOUND great, but expect the maintenance to cost you all your time. More

This was probably best and easiest new car purchase I've made. No pressure to purchase the car or any add ons. Austin was a great salesperson to deal with, patiently answered all of our questions and was al made. No pressure to purchase the car or any add ons. Austin was a great salesperson to deal with, patiently answered all of our questions and was always courteous and friendly. If all of your salespeople are like Austin, you have a good thing going. More

Staff are friendly and courteous. I generally drop off my car. Im notified with any issues or when service is complete. I generally drop off my car. Im notified with any issues or when service is complete. More

From the internet sales specialists (Shannon, Courtney & Haley), to Mayweather the salesperson that met me when I walked in and ultimately helped me close the deal, to Al the tire & wheel guy, to Joe the fi Haley), to Mayweather the salesperson that met me when I walked in and ultimately helped me close the deal, to Al the tire & wheel guy, to Joe the finance manager...everyone was pleasant, professional and friendly. They made the whole car buying process painless. I would definitely go back to Family Hyundai to buy my next new vehicle, and recommend them to my family & friends. More

Had appointment and was was taken as soon as I arrived Called as soon as my car was ready very happy with the service Called as soon as my car was ready very happy with the service More

Nice people clean place. Wait time is a bit long especially when your vehicle is ready Wait time is a bit long especially when your vehicle is ready More

Car was in the shop for over 145 days, 140 of those were without a loaner. We were paying insurance for a car we couldn't drive for 5 months. without a loaner. We were paying insurance for a car we couldn't drive for 5 months. More

Service department is a joke. If you can even get through on the phone, they will hang up without even talking. Took my car in for service in May. Car was dying. They said it was If you can even get through on the phone, they will hang up without even talking. Took my car in for service in May. Car was dying. They said it was my battery so I bought a new one. In August, I went in for an oil change and because my car wasn't starting. They said nothing was wrong with battery and forgot to do the oil change. More

There was no communication about the status of my vehicle and its repair. They are impossible to reach on the phone because no one ever answers. and its repair. They are impossible to reach on the phone because no one ever answers. More