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Family Hyundai

Tinley Park, IL

4.4
9,396 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,396 reviews

June 19, 2022

My HORRIBLE experience ever buying a car. Looks like the sales man person are a money hungry , they sell me a 2020 car and then at the time of delivery car was extremely dust, lots of animal More

by cristoviene77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lupo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar (ASIAN), Sonata Bartkus
Jun 23, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jun 23, 2022 -

cristoviene77 responded

Hi, unfortunatly i am dissapointed about the way of you do the deliveries of the cars. Mine supposed had a detailing service which is NOT PERFORMED AS supposed, cigarret smell still there and some areas incluided seats have a dirt spots . Also my car has a clicking noise and your service department have a Ridiculous waiting time to check it (almost 2 months) they said that the next appointment available is on firs week of september !!!! Are you serious??? I asked you ? It is some way to post a positive feedback ? The only good experience it was with the lady (manager) who was trying to help me to get the best deal, other than that i am still upset with the dealer services . Carlos Tenango

June 18, 2022

Larry was outstanding, very professional and patient. Answered all of my questions in detail. He did not rush me. I was treated like family. More

by FALL92008
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 18, 2022

Fast service! I was in and out without an appointment in about 2 hours!! Very friendly staff! Thank you!! More

by db8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 18, 2022

I had an appointment for a oil change. And took a hour and 45 minutes. More

by WMHAWK1953
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 18, 2022

Great dealership. The best service department. Honest, friendly, and very knowledgeable. We've bought several cars from Family Hyundai. Very trustworthy dealership More

by MKUDIA12721
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 18, 2022

There was a extended wait of over three weeks for the vehicle to be serviced although the problem was a manufacturer's default. There was such a long wait for the approval of the repair, that I didn't More

by KT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 18, 2022

Crystal helped me. She was awesome!!! Got me right in!! Trying to figure out if I have a gas consumption problem!!! She is so friendly and so helpful! More

by TWINSMOM_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 20, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 17, 2022

I had to wait long for my service although I was previously told that genesis would be serviced first due to it being their luxury brand. That was clearly a lie. This is the only luxury car dealers More

by LASHONDA
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 23, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 17, 2022

Brought my car in for oil change and routine maintenance Mike was very friendly and very helpful. More

by Jeankristufek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 17, 2022

Everybody was very polite and kind things were explained Detail to detail Would very much buy there again recommend friends More

by wwood566
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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