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Family Hyundai

Tinley Park, IL

4.4
9,315 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,315 reviews

May 27, 2022

Consistent professional and courteous service makes me confident my Santa Fe is in top running order. More

by ayrshire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candy the cashier
May 31, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 27, 2022

Family Hyundai is over all a good dealership. Walk-in oil changes take about an hour to an hour and a half which is not so bad especially since it’s a walk in. They have a nice waiting room. More

by Lalaurenx99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 27, 2022

Very efficient, very honest, very helpful. The service department representatives have always been a pleasure to deal with. As long as they continue to be as honest, timely, friendly, and know More

by tagrady1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 31, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 27, 2022

Terrible customer service. . i( female) have been talked to you extremly in a condensending way as soon as i let my boyfriend handle the situation ,the condensending manner stop More

by Nikita
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 27, 2022

Service manager rude and condescending, I had appt for recall but there was another recall I wasn’t aware of. He basically blamed me for hole in frame because I didn’t come to his shop for oil changes, To More

by ANNREIDL34
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 26, 2022

Except for the price, I was completely satisfied with my first purchase ever from Family Hyundi of a 2022 Kona. Skip was professional, knowledgeable, truthful and friendly during the transaction. I have a More

by roro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Family Hyundai responded

Here at Family Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with George, and it was a pleasure having you at the dealership. We appreciate your review! Congratulations on your new 2022 Kona!

May 26, 2022

Three month maintenance time due for my vehicle a Hyundai Sonata as usual went we. More

by IRENECOMPLETELY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 27, 2022 -

Family Hyundai responded

Irene, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 26, 2022

I Have received Great service from Mayweather Shorter who is in charge of Leasing Vehicles from Family Hyundai in Orland Park on 159th Street He and his Staff were very helpful when I Purchased the 2019 Hyun More

by dbroderick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mayweather Shorter
May 27, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! Congratulations on your new Hyundai Genesis! We sincerely value your business and look forward to your next visit.

May 26, 2022

Great experience, great car , the G-70 performs extremely well , just like Family Hyundai. Couldn’t be happier. More

by johnsabeysr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson , Eric Kratschmer
May 27, 2022 -

Family Hyundai responded

John, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 26, 2022

Everyone there are great Service is second to none. Thansk Tom Mike Crystala d Al More

by davidmasada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal , Tom Salin
May 27, 2022 -

Family Hyundai responded

David, Thank you for taking the time to share your thoughts on working with Tom, Mike, and our team. We're glad to hear we delivered such a great experience!

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