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Family Hyundai

Tinley Park, IL

4.4
9,331 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,331 reviews

May 07, 2022

Kristi was amazing as usual. It is people like her that keeps the dealership in business. Honest and trustworthy and extremely caring and treats you like family.Would never hes More

by GUMBY990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Family Hyundai responded

We are very happy Kristi provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 07, 2022

Family Hyundai is a dependable service department I have being getting my car serviced for years More

by Poochiecunningham45
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 09, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

May 06, 2022

They help me get in right away there was a man in the office he was a big help for me I asked him why is it take an hour and a half to get a free oil change when there’s only two people here More

by Midnight
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 09, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 06, 2022

I had a 8:00 appointment for new tires and oil change and wiper blades. Got to dealer on time waited saw people coming after me get there cars back and leave at 11 I checked on the status of my car. It wasn’ More

by MSEDLACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 05, 2022

I brought car in for oil change and repairs said they can only do oil change. I sat there for an hour and a half, and the girl comes out from service and says you have to reschedule for repairs on car we ca More

by michellelacheta
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Family Hyundai responded

Thank you for providing this feedback, Michelle, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 05, 2022

Met at the door with instructions on how to proceed. Give an estimate of the time involved to make corrections on vehicle. Notified in that time frame and I was on my way. Happy with the service More

by GAYLEGRANT41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022 -

Family Hyundai responded

Thank you for your very kind review, Gayle. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 05, 2022

Friendly, efficient, and professional service. Larry was a fantastic resource and helped us find our dream car! More

by billsieczkowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022 -

Family Hyundai responded

Bill, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 05, 2022

They have diagnosed my vehicle issue quickly as well as Put in a recall item that was needed More

by Dabartender12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 07, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 05, 2022

The salesperson was kind and accomodating. He did not put pressure on me to purchase. More

by GINA-R36
Recommend Dealer
Yes
Employees Worked With
Octavien Johnson
May 07, 2022 -

Family Hyundai responded

Here at Family Hyundai, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

May 05, 2022

Everyone were was polite the entire time. Questions were answered immediately Work was completed in reasonable time More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 07, 2022 -

Family Hyundai responded

Dan, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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