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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,334 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,334 reviews

April 23, 2022

The service was awesome from start to finish no issues are all thanks for making my day More

by Traceystimac
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2022 -

Family Hyundai responded

We appreciate your business, Tracey. Our team looks forward to serving you again soon. Thank you for taking the time to leave us a five-star rating.

April 23, 2022

Very incompetent in service to the customer, took my car in late 2020 for a Cam sensor and they charged me $1,250.00 for a sensor, just took the car again for the same sensor and now they are telling me tha More

by FRANCISCO.ZAMRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 23, 2022

I always enjoy working with Colin. Easy pick up and drop off service. Happy all issues were taken care of. More

by raybrown37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2022 -

Family Hyundai responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to sharing this five-star review with Colin and our crew. We appreciate your business, Ray. Please let us know if we can be of any further assistance. We're always happy to help.

April 23, 2022

Employees are always pleasant. Work done timely and you’re not pressured to have unnecessary work done. Great place! More

by rknebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Apr 23, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 22, 2022

Clean and comfortable waiting area. Free Wi-Fi and TV, and complementary coffee. No long lines or wait time to register and service writer available upon my arrival More

by kmsparser-mail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Apr 22, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! Tom and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 22, 2022

Staff is always welcoming and willing to take time to help you no matter what More

by DLLP0518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Edwards, Joe Panici, Eric Kratschmer
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Apr 22, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Eric, Joe, Larry, Al, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 22, 2022

Service was completed but it was very difficult to get ahold of anyone via the phone when I had questions. More

by sportstsb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Casey
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Apr 29, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 22, 2022

Ricky was best helping us. Thank you. Al was really helpful in making us understand the warranty. More

by VISHAL60044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonata Bartkus
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Apr 22, 2022 -

Family Hyundai responded

Vishal, Thanks for sharing your thoughts about your experience with Family Hyundai. Ricky, Al, and our team appreciate your business and hope to see you again soon!

April 22, 2022

THEY WERE EXCELLENT. ANY QUESTIONS I HAD WERE ANSWERED. GREAT SERVICE ALL AROUND. SHOUTOUT TO KIM, ADAM AND AL. TELL AL THAT WE ARE GOING FOR THE MEAT IN MICHIGAN. L More

by pontillo30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim DeVries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Kim, Al, and Adam, and for taking the time to leave us this wonderful feedback!

Apr 22, 2022 -

pontillo30 responded

WHAT ELSE CAN EXCEPT... YOU'RE WELCOME!

April 22, 2022

Always take my car to this dealership. The people here are very friendly and helpful. More

by VELIA6851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2022 -

Family Hyundai responded

Thank you for your very kind review. Mike and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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