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Family Hyundai
Tinley Park, IL
9,339 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 9,339 reviews
April 02, 2022
Always have been taken care of at Family Hyundai, nice service people getting the job done. service people getting the job done. More
by Garyyaccino
Employees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
April 01, 2022
I've been dealing with my android auto not connecting to my phone for the past year. I've gone several times to Family Hyundai they said it must be the wrong cable I'm using. I've used 5 different cables. I my phone for the past year. I've gone several times to Family Hyundai they said it must be the wrong cable I'm using. I've used 5 different cables. I scheduled my 4th visit to get this checked out. When I arrived the. Family Hyundai asked how did you schedule this appointment? I said through the blue link application. He said well the app doesn't know how busy we are. We won't be able to see your car, you have to call us for an appointment. I said well why would the app have access to your scheduling? He said I don't know but that's. Hyundai/blue link thing they don't know how busy we are in the delaer.. so I asked well can you guys check out the malfunction? He went to go ask his manager that said okay we'll get it to just wait here . I can't wait all day at a dealer... How is this my fault? Terrible terrible service...I decided to schedule an actual appoint for a month. This family Hyundai service is terrible!!! I should probably switch to get another car. It's great how they took my money for the car and warranty but won't fix it!!! Terrible terrible service don't come here for service . Because it's always the clients fault not their own. Poor them . I will be switching vehicles soon not to deal with this... Just sad sad service. More
by YeyitoRN
Employees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
April 01, 2022
Had the car I wanted. Minimal negotiation got the deal done.would not trade in here again. Minimal negotiation got the deal done.would not trade in here again. More
by dvlinde
Verified CustomerEmployees Worked With
April 01, 2022
Brought my car in without an appointment because I had a tire that needed a repair & asked that the oil change be done that was due. They accommodated me & I appreciate that because they were very busy tire that needed a repair & asked that the oil change be done that was due. They accommodated me & I appreciate that because they were very busy More
by vbevan001
Employees Worked With
Chrystal???
April 01, 2022
The service was good, however, I was quite upset when one of your people hung up on me three times when I called to set up the valet service call.i was left twice on hold for over 10 minutes and when I compl of your people hung up on me three times when I called to set up the valet service call.i was left twice on hold for over 10 minutes and when I complained the lady hung up on me three times! I do not feel that I , as one of your customers, should have been listened to and offered support instead she hung up on me three times! If this continues I will eventually have to find another, nicer dealer to support me and meet my needs! More
by COPIER02
Employees Worked With
April 01, 2022
Service department has been helpful with my car. Nice clean space to wait for my car. Nice clean space to wait for my car. More
by sbs0701
Employees Worked With
April 01, 2022
This is a great dealership! I have bought my car and have sent many friends here to buy vehicles! My sales rep Carlos always is great to do business with! I have bought my car and have sent many friends here to buy vehicles! My sales rep Carlos always is great to do business with! More
by Blakenemec
Employees Worked With
Other Employees :
Joe Panici, Eric Kratschmer
April 01, 2022
This dealership has excellent customer service. From the service center to the cashier displays a great experience. From the service center to the cashier displays a great experience. More
by kimwashington828
Employees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
