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Family Hyundai

Tinley Park, IL

4.4
9,343 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,343 reviews

March 21, 2022

They are extremely kind and thoughtful. Also, they are thorough and willing to explain things patiently despite their busy schedules. I always leave pleased with their work. More

by moore.crystal400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavien Johnson
Mar 22, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Crystal, and we look forward to working with you again.

March 20, 2022

1st regular maintenance service on our Hyundai Accent and it was excellent. Team was courteous, friendly, and fast. More

by Tomz
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Mar 20, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 20, 2022

Sales person Kristy F. is great . After waiting over 3 months for an appointment to look at a broken door handle and being told to wait til part comes in is just absolute More

by bars1991
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 20, 2022

Great work from the service department. I needed 4 new tires and job was completed in a timely manner. Tom & Bryan assisted me with selecting the proper replacements. More

by TMCHUGH426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan , Tom Salin
Mar 20, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 20, 2022

I Love Family Hyundai and their service department. they go above and beyond to try to fix any issue. More

by MICHELLE.BYRDAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Mar 20, 2022 -

Family Hyundai responded

Thank you, Michelle, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 20, 2022

Had an appointment for routine maintenance. Made appointment 12/23/22 for next available date 3/2/22. A bit disappointed in over a 3 month wait. They encourage you to make an appointment but 3 More

by CLANNIE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 20, 2022 -

Family Hyundai responded

"Thank you for bringing this to our attention, and we'd like to learn about your experience. If you'd be willing to provide more information, please feel free to reach out to management directly. Our goal is to make sure everyone has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. "

March 20, 2022

I didn’t have an appointment due to high mileage they took me in and my car was serviced in a short period of time More

by KONRADLHACKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Schultz
Mar 21, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 20, 2022

From the first time my wife and I came in there we have been so happy 4 rides later 7 years we love u More

by KAREN.HENDERSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Family Hyundai responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Karen, for choosing Family Hyundai!

March 20, 2022

Jerry was the best. The entire Hyundai team was the best. Very professional and courteous. More

by Happy Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 20, 2022

Mike who took care of me did a really good job. He was very professional. More

by CAROLKENNEDY7315
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Family Hyundai responded

Thank you so much for choosing Family Hyundai! Please let us know if we can be of any more assistance!

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