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Family Hyundai

Tinley Park, IL

4.4
9,265 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,265 reviews

February 08, 2022

Family Hyundai is a warm and professional place. Carlos is knowledgeable and will work with you to get the best deal possible More

by morganochoa03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Family Hyundai responded

It's great to hear that Carlos was able to help get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

February 08, 2022

They did a good job on my car. But they didn't wash it. Maybe it was too cold. More

by 73PALMS
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 09, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 08, 2022

I been going to family Hyundai for over 2.0 years great customer service never a long wait tell you if they see any problems with your car will give you a loaner if you car going to take a few days to get More

by SHELIAECHOLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Edwards, Tom Salin
Feb 09, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 08, 2022

Dealership was friendly and service was quick and I found out that I have warranty and didn't pay for a thing More

by SJBROWN6867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 09, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 07, 2022

I love this Family. Family hyaindai has a great service dept from start to finish. Car porter is your first contact , my guy has been there for over 12 years ,always happily greeting, gets the cars ready More

by Santefe2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 07, 2022 -

Family Hyundai responded

Thank you for taking the time to leave us this fabulous five-star review! We look forward to sharing your fantastic feedback with our crew. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai over the years. We look forward to having you as one of our valued customers for years to come.

February 06, 2022

So far no good comments at this time,they didn't have a loaner car for me when I really needed one.So far I'm out $700 + dollars for renting a car for seven days.That was not handle right from the beginnin More

by Gemini
Recommend Dealer
No
Employees Worked With
Tom Salin
Feb 23, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit and our management team. Thank you for providing your contact information and someone from management will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

February 05, 2022

An issue that the dealership promised to fix is not fixed. I can clearly hear that a rear wheel bearing is bad, but for some reason they keep switching tires around and telling me it's not the wheel be More

by AERIOKJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Ghouleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 04, 2022

Was polite very respectful offered a bottle of water and talked about and show me what the SUV I came in to purchase had and offered very great person. More

by Benjamin
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congrats on your new vehicle!

Jun 21, 2022 -

Benjamin responded

Adam, was a very polite and respectful salesperson. I have told all my family & friends if their looking for a car to go there Family Hyundai on 159th,thanks again

February 04, 2022

Very upset with this visit because things that should’ve been done were not complete!! More

by nmmbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal duran
Feb 21, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 04, 2022

They have extremely poor communication and after getting my car back after they had it for a month I had to get it towed back to them because they didn't thoroughly examine my car and there were still issue More

by Dneubs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 21, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention; we hope to connect with you soon to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and will do our best to turn this situation around for you.

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