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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,329 reviews

July 18, 2024

Excellent and prompt service. Bryan was great and informative! Service performed on time as scheduled. More

by DANNY.1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Jul 20, 2024 -

Family Hyundai responded

Danny, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

July 17, 2024

I was told that my LIFETIME warranty was void because I did get all of the recommended services. My vehicle is usually washed after an appointment. This time it was not. I don't think I will be back. More

by WJC1249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 17, 2024

My experience from making an appointment to waiting for the service to be completed was not great. I left several messages without a return call. I also had a very very long wait time on service day. Howev More

by Dinahjsmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2024 -

Family Hyundai responded

Dinah, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 14, 2024

Family Hyundai and Kristi Feinberg are the best! I was greeted at the front door with friendly faces. Kristi helped me find the best deal for my daughter and I. We both left with Konas and big smile More

by WELKEKRISTINA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. Kristi and our team appreciate your business and hope to see you again soon! Congratulations on both your new Konas!

July 12, 2024

Mike was great! When I came to pick up my car, I had my toddler with me and I didn't see my car in the lot. Mike brought my car to the front for me which was a big h More

by ANODZENSKI86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Family Hyundai responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback!

July 12, 2024

Awful experience. Had appointment for month. Called to tell me they didn’t have the part that they needed (even though they knew I was coming). Kept car for 2 hours. x More

by Anonymous122445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 11, 2024

Great service. They always greet you with a smile when you arrive for service.. Very friendly people. More

by C Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 11, 2024

Geo made our process so easy, super nice to work with and was able to accommodate us in getting our dream family vehicle. Thank you Geo! More

by KILEIGHCARRINGTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Saldana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 11, 2024

The gentleman who helped me was wonderful, the valet took good care of my car. This service department is top notch. More

by mznettie40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

July 10, 2024

Service was great, we always drop our car off so waiting is never a problem. More

by CAROLYNJK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
Report | Print
Jul 10, 2024 -

Family Hyundai responded

Thank you, Carolyn, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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