Family Hyundai

Read review to understand rating and why I wouldn’t recommen I like the dealership for their service department and the work they do on my 2015 Tucson (I would give them 5 stars on that). I am very disappointed I like the dealership for their service department and the work they do on my 2015 Tucson (I would give them 5 stars on that). I am very disappointed and dissatisfied with the false and misleading pricing tools they have on there website (which could easily be fixed to be accurate and not waste people’s time!!!). I brought my car in for routine maintenance and asked if they could provide me with an appraisal on my vehicle, as I have been thinking of making a change because I own my vehicle outright and figured the sizable down payment would result in a significant reduction in the monthly payment. When I was contacted with the appraisal amount, almost $9k, I started to look at new vehicles to get an idea of what a payment would look Like. After finding a vehicle I liked, and putting the appraisal amount in the Family Hyundai website lease calculator, the website showed that the monthly payment would be roughly $56 per month. I then called them and scheduled an appointment with one of their salespeople. While on the phone with him I mentioned the amount reflected on the monthly payment and he said with a down payment of that size the payment should be very low. I told him I would be in after work to discuss it further. When I got to the dealership and showed him the stock number of the vehicle and screenshots of the results from their calculator he said he would need to double check the pricing and went to the counter to discuss it with a manager. He asked my zip code and where I lived/would register the vehicle. He came back and told me the payment would be approximately $170 a month. When I asked why there is such a significant difference in the monthly rate, he replied it is due to sales tax (something the dealership and its salesperson are aware of), document fee (another cost they know up front), and county tax (a third cost they know the amount to) that ARE NOT factored in when the estimate is provided through the website. I have a serious issue with this because these are KNOWN costs that can EASILY be factored into the calculator. I do not expect to have an exact amount perfectly calculated, but the monthly estimate provided should be reasonably close (within $10-15) to what an actual payment would be and NOT BE OFF BY ALMOST $120 PER MONTH!!!! I have an 813 credit score so I did meet the requirements posted below the amount listed on the website, just incase someone from Family Hyundai reads this and thinks the significant difference is due to me having subpar credit (the previous 2 vehicles I purchased from them have been at either 0% or 0.9% rates). This was a complete waste of my time, as I told the salesperson on the phone I did not want to get involved in the process if the monthly payment could not be kept below $100 (he previously said that would not be an issue when I called in to schedule the appointment). SUGGESTIONS: Fix the calculator to provide more accurate amounts that include all known costs Have your salespeople be upfront with someone about the calculator not factoring in the sales and county taxes (as these could be thousands of dollars) and significantly increase the monthly payment (AGAIN, MY SITUATION RESULTED IN ALMOST $120 PER MONTH DIFFERENCE!!!!!). I will let everyone that asks about my vehicle and experiences with Family Hyundai know about this experience and tell them that what is presented on the website could significantly change at the dealership. More

our hyundai service experience the service managers are pleasant to deal with and knowlegable...your facility is clean and comfortable..over all a pleasant experience....having cof the service managers are pleasant to deal with and knowlegable...your facility is clean and comfortable..over all a pleasant experience....having coffee and snacks is also a plus. More

Needed back brake pads and rotors. When I ask for Tom Salin, he always does the right thing to get my car serviced properly. Tom has years of experience and he is always respectful. He When I ask for Tom Salin, he always does the right thing to get my car serviced properly. Tom has years of experience and he is always respectful. He is a blessing. More

Colin was great Colin was the most helpful among other service personnel I met. Doesn't make you believe in something which undermines your complaint, he did listen a Colin was the most helpful among other service personnel I met. Doesn't make you believe in something which undermines your complaint, he did listen and actually verified my complaint. I was about to change the service center, his behavior changed my mind. More

Excellent service, friendly and knowledgeable staff staff! Have always received the best of service here at Family Hyundai and have recommended it to several of my friends! The staff has always been most plea Have always received the best of service here at Family Hyundai and have recommended it to several of my friends! The staff has always been most pleasant, ready to please the customer and very efficient in what they do! My last service employee was Brian Ramocki who definitely went out of his way to explain everything to me what had to be done and followed through with whatever paper work had to be done! More

Rustproofing, paint sealer, and interior protection. All performed on my new vehicle. Looking forward to many happy miles and years ahead of driving. Wouldn't look anywhere else. performed on my new vehicle. Looking forward to many happy miles and years ahead of driving. Wouldn't look anywhere else. More

Jim is awesome Very quick service, and Jim got me in and out. Great recommendation. Recommendation was reasonable in cost and they work on your pay. They give you th Very quick service, and Jim got me in and out. Great recommendation. Recommendation was reasonable in cost and they work on your pay. They give you the worst to least problem. More

Came to check possible drive line noise People were friendly, took their time, and wanted to be helpful. I would recommend this dealership to my friends and associates. The dealership is ver People were friendly, took their time, and wanted to be helpful. I would recommend this dealership to my friends and associates. The dealership is very conveniently located to my home in Palos Heights. More

Oil consumption They are doing an oil consumption test on my car because I was out of oil and went to Auto Zone and they helped me add oil so I don't blow my engine s They are doing an oil consumption test on my car because I was out of oil and went to Auto Zone and they helped me add oil so I don't blow my engine so far 2 more and I get a new engine for free they had to add 1qt of oil on my visit so 2 more times then I get a new engine for my 2015 Hyundai Tuscan More

Great service, so friendly! I really dont mind bringing my car in, everyone is so nice and they dont try to hard sell services. I recommend this place to anyone I really dont mind bringing my car in, everyone is so nice and they dont try to hard sell services. I recommend this place to anyone More