Family Hyundai

Amazing Family Hyundai is the BEST! The service department is very thorough and honest with what needs to be done. They are always very courteous and respec Family Hyundai is the BEST! The service department is very thorough and honest with what needs to be done. They are always very courteous and respectful. The waiting room is always supplied with coffee and treats. They really make you feel like family. More

Very Disappointed I bought my vehicle at Family Hyundai several months ago with Ricky Gushi. He was nice and knowledgeable but lacking in the administrative/scheduling I bought my vehicle at Family Hyundai several months ago with Ricky Gushi. He was nice and knowledgeable but lacking in the administrative/scheduling department. I bought an exterior and interior warranty through Al Pelizzeri. Al assured me that with my warranty I would be able to call and schedule an appointment and I would get my car fully detailed (wax and sealed exterior and leather conditioning on the inside) and get a complimentary loaner car. I opted for this warranty because I have two young children who are messy and don't have the time to detail my car myself. Fast forward to April 2 I needed an oil change and I had a software recall update on my Santa Fe. I thought that since they already had my car I would get my car detailed too. I called Ricky to schedule everything. He told me to call the service department to schedule everything. I called and made an appointment but the service department told me to talk to Al about scheduling my detailing. I tried to get ahold of Al but I am pretty sure he was screening my call as I called multiple times and left messages and didn't get a callback. (I saw Al a few days later and he said he didn't get back to me because he wanted me to go through Ricky to do all the scheduling. That would have been nice to know before he avoided my calls.) Ricky informed me that the service department had a lot of engine recalls so they didn't have any loaners to do my car detailing. I was understanding. Ricky told me I should keep my service appointment and we would reschedule the detailing later. I showed up for my prescheduled appointment on Tues April 2 at 5:00. I waited about an hour and decided to grab some dinner and come back later to get the car. I got a call about 7:20 and was informed that my car was not done. I asked why and was informed that there were no techs available to work on my car. I was pretty mad as I was told they would be able to work and finish it that night. I had to drive back and get my car as I had to go to work the following morning. Disappointed, I called Ricky the following day. He was understanding (Ricky offered to get me a free oil change for wasting my time) and rescheduled my service appointment and car detailing for Monday, April 8. He was able to get me a loaner car. I dropped my car off with Colin the service department. I told Colin everything I needed done. I told him about the oil change, the recall and the car detailing via Al. I explained that the car is supposed to be detailed not just washed and vacuumed. The service department wasn't able to work on my car until Wednesday which I was okay with because I had a loaner. I got a call Thursday and was informed that my car was done and ready for pickup. I reached out to Ricky to make sure that my car actually got detailed and I was assured it was and come by after work to pick it up. I stop by after work and check out and paid for my car (I wound up needing some breaks from what Colin told me). I walked out to the parking lot to get my car. I looked around the outside of the car I could tell it wasn't waxed. It looked washed by not very good. I was hoping the inside would be better. The inside was worse. It looked like it was just vacuumed and that's it. There was still dust everywhere, coffee stains in the cup holder, and a myriad of other things. I was instantly very mad. I drove the car around and had Ricky take a look. He was just as mad as I was. I am not sure where the breakdown in communication happened but it did. Ricky sais he would make it right and to call him on Monday and he would get a loaner and send the car out for detail. I called Monday and Ricky wasn't able to talk with Al as he was "away at a meeting" all day. I was told to try again Tuesday and which I did but I couldn't get ahold of anyone. It has been very frustrating having to try and get my car worked on. It seems like I get a lame excuse or the run around every time. It shouldn't be this hard. I feel like I should have been better-taken care of as I helped bring in two of my Aunts and my sister to Family Hyundai to buy brand new cars. I'd be happy to talk with Graham Watson about all my troubles. More

Great service and speedy too Brought my car in for an oil change. Colin was great to work with. My car was done quicker than estimated and looked great when it was cleaned too. Brought my car in for an oil change. Colin was great to work with. My car was done quicker than estimated and looked great when it was cleaned too. More

OUTSTANDING SERVICE My son brought in his car in desperate need of service. Erik the assistant service manager had all the issues checked and evaluated in a timely manner My son brought in his car in desperate need of service. Erik the assistant service manager had all the issues checked and evaluated in a timely manner, and was very thoughtful by providing a new loaner vehicle free of charge for my son to drive while his vehicle was being serviced. When the vehicle was repaired Erik gave us a great deal on the parts and service with one of the 4 tires free. Thank you Erik and Michael for providing outstanding service, and taking care of my son's car. You are the shop that really cares, and goes the extra mile........ More

great work as always As always, I scheduled an appointment convenient for me. I got in quickly, the work was completed quickly, and I got out quickly. Tom Salin usually As always, I scheduled an appointment convenient for me. I got in quickly, the work was completed quickly, and I got out quickly. Tom Salin usually is the one who explains to me what is going to be done on my vehicle, what the cost is, and how long it will take. He is a straight forward guy and an absolute pleasure to deal with. More

Service All the workers were friendly! they assisted my mother and I in everything and answered all the questions we had without being bothered. Loved it! All the workers were friendly! they assisted my mother and I in everything and answered all the questions we had without being bothered. Loved it! More

Overall, I had an exceptional experience I’ve been working with Family Hyundai for many years now, and I am always satisfied with the services I receive and the helpfulness of the employees. I’ve been working with Family Hyundai for many years now, and I am always satisfied with the services I receive and the helpfulness of the employees. More

Easy Breezy Kristi was great to work with. She was very open to communicating ahead of time in order to make the in person process all the more efficient. This ha Kristi was great to work with. She was very open to communicating ahead of time in order to make the in person process all the more efficient. This has been our 3rd time working with Kristi and we love her! More

No name review They service technicians solve a problem That came with the car when I'd purchased It used 3.5 years ago. But I'd recommend you Inspect all your They service technicians solve a problem That came with the car when I'd purchased It used 3.5 years ago. But I'd recommend you Inspect all your used Hyundai cars to make sure They have genuine Hyundai parts and not second Hand parts on the car. In order to think the owner is responsible for the parts when they start causing trouble with the owner. More

good attitude,friendly, patient, one one complaint This was the first time I have purchased a vehicle via he internet. I had a load of questions and Jennifer and Kelly could not have been more knowled This was the first time I have purchased a vehicle via he internet. I had a load of questions and Jennifer and Kelly could not have been more knowledgeable or patient. My only complaint is that the car was shipped with almost no gas in the tank!!!! It should have been full. More