Family Hyundai

Terrible! ! terrible service department. My car was issued a recall. It took a month for an appointment. I made the appointment for a Saturday because we work f ! terrible service department. My car was issued a recall. It took a month for an appointment. I made the appointment for a Saturday because we work full time jobs. (dropped car off Friday night) because they said it was a hugh job and required a full day! I called and called on Saturday no one ever picked up the phone or returned my voicemail. Only to find out service closes early on Saturday. Your service department did not look at the car till Tuesday only to tell me they did not have the part. We had to find a car so my husband could get to work on Monday! They said they would call me when the recalled part came in. After a week I had to call and they said they had the part. All this time Colin kept saying it was a hugh job when clearly on my letter from Hyndai said it should only talk a couple hours. We dropped the car off night before again and I asked if the car would be ready the following day and he said he hoped so because they were having a Christmas party that day. Very inappropriate answer to a customer. More

Service is good, but getting through to a person to make an appointment is next to impossible. an appointment is next to impossible. More

Great Service! Staff is extremely professional and courteous. My car was returned cleaned. I appreciate the service Staff is extremely professional and courteous. My car was returned cleaned. I appreciate the service More

My Car Was On The Lot From July to End of December . Minimum Communication And Updates Minimum Communication And Updates More

I came in because my check engine light was on. After taking 2 hours, they said everything was fine. Fair enough. Took my car home, didn't attempt to drive it until the next day, and the check engi After taking 2 hours, they said everything was fine. Fair enough. Took my car home, didn't attempt to drive it until the next day, and the check engine light came back on. I truly don't understand it, I do feel like the dealership wanted to avoid whatever problem existed. I will have a hard time trusting this dealership again. Never had a particularly good experience at Hyundai, even when buying my used vehicle. Couldn't tell you who I worked with or who inspected my car, but I can assure you that they had poor quality control and attention to detail. More

Everyone that I dealt with was very friendly and professional. The service was excellent. Very satisfied. professional. The service was excellent. Very satisfied. More

Need to make appointments easier to schedule-not being available for a month (or more) when called and not possible on-line are big issues when car maintenance needs to be performed (ie oil changes)! With available for a month (or more) when called and not possible on-line are big issues when car maintenance needs to be performed (ie oil changes)! With the issues of certain models burning oil a lot of miles can pile up in a month time, possibly causing more issues. More

We did not deal with Larry Edward’s. Our sales person was Jackie BOBBITT and she was excellent! Our sales person was Jackie BOBBITT and she was excellent! More

The reason for the low score is that when I bring my car in without an appointment is because my car may need to be looked at because a sensor light came on, my heating system was acting up, and the service in without an appointment is because my car may need to be looked at because a sensor light came on, my heating system was acting up, and the service rep said to me that I have to set an appointment. I stay in the city and cannot leave my car at the dealership, so I am upset because I have to wait until February to get the heat in my car checked out. More

Unable to meet the need of its customers in providing customer support when vehicle displays technical errors. If vehicles display mechanical errors, they should immediately be placed for diagnostic revi customer support when vehicle displays technical errors. If vehicles display mechanical errors, they should immediately be placed for diagnostic review and customer provided a service vehicle if the car/truck must remain at the dealership. More