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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,885 Reviews
Call Service Center (708) 444-7100

5,885 Reviews of Family Hyundai - Service Center

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May 26, 2023

I am upset because the service rep told me a different price for my key to be programmed to my car was $160. When I arrived to pick up my key two months later, the service rep told me $180. More

by GORDON.TERESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name
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May 29, 2023 -

Family Hyundai responded

Thank you, Theresa, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 26, 2023

Efficient and friendly staff. Overall had a great experience and would highly recommend anyone looking to buy. More

by rosi.huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Family Hyundai responded

Thank you, Rosi, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 26, 2023

Everything went great Matt was also great thank u for everything and I live the car thank u More

by MIKEHAMMAD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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May 28, 2023 -

Family Hyundai responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 26, 2023

Best service department and Hyundai dealership around. Mike in service was incredible in helping us deal with our 2016 Sonata issues and resolved them all - many thanks! The Suenkens More

by BSUENKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Mike here at Family Hyundai. We appreciate your business and hope to see you again soon!

May 26, 2023

Everyone from the service advisor to the cashier were very helpful and courteous. Service was reasonably fast and priced fairly. More

by ayrshire2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candy the cashier
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May 28, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 25, 2023

The staff was very friendly, informative, and helpful while servicing my vehicle. The staff kept me updated about my vehicles progress throughout the process More

by JOSEPHBUTKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Family Hyundai responded

Thank you, Joseph, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 25, 2023

Always a great customer experience. Team is very professional does a great job every time. More

by DALP15706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 25, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 25, 2023

Great service, got me in and out, service staff is , car was cleaned and ready when promised More

by Marc D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Eric Kratschmer
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May 26, 2023 -

Family Hyundai responded

Marc, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 25, 2023

Went in for 1st oil change and rotation at 5500 miles. Was told during purchase of car will have free always. Got free then called afterwards cuz receipt said 7500 miles. Told me I should’ve gone in at More

by RIJOBE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice Branch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 25, 2023

ARRIVED AT MY SCHEDULED TIME ONLY TO BE CONFRONTED BY ABOUT 10 HYUNDAIS LINED UP WAITING FOR SERVICE. HAD TO PARK BEHIND THEM. MY CAR WAS NOT PULLED INTO THE SERVICE AREA FOR 35 MINUTES. DID NOT GET MY G More

by jefflavette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CRYSTAL DURAN
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May 26, 2023 -

Family Hyundai responded

Thank you, Jeff, for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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